The Leading Contact Center Solution
Contact Center Solution Features
Contact Center Solution Features
Contact Center Solution Features
Contact Center Solution Features
The ultimate toolset for advanced business communications.
The ultimate toolset for advanced business communications.
The ultimate toolset for advanced business communications.
Dialer Features
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
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After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
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Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Click to Call
Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.
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Click to Call
Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.
Learn more
Click to Call
Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.
Learn more
Click to Call
Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.
Learn more
Cold Transfer
Effortlessly route calls to the right department or person, simplify processes for faster resolutions, and manage high call volumes with swift transfers for maximum flexibility.
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Cold Transfer
Effortlessly route calls to the right department or person, simplify processes for faster resolutions, and manage high call volumes with swift transfers for maximum flexibility.
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Cold Transfer
Effortlessly route calls to the right department or person, simplify processes for faster resolutions, and manage high call volumes with swift transfers for maximum flexibility.
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Cold Transfer
Effortlessly route calls to the right department or person, simplify processes for faster resolutions, and manage high call volumes with swift transfers for maximum flexibility.
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Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
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Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
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Dialer
Increase your flexibility with multi-device connectivity, crystal-clear calls, and elevated service quality.
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Dialer
Increase your flexibility with multi-device connectivity, crystal-clear calls, and elevated service quality.
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Dialer
Increase your flexibility with multi-device connectivity, crystal-clear calls, and elevated service quality.
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Dialer
Increase your flexibility with multi-device connectivity, crystal-clear calls, and elevated service quality.
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Extensions
Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.
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Extensions
Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.
Learn more
Extensions
Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.
Learn more
Extensions
Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
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Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Internal calls
Remotely connect with colleagues from any location, cut costs by bypassing external tools, and boost project coordination with efficient internal calling.
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Internal calls
Remotely connect with colleagues from any location, cut costs by bypassing external tools, and boost project coordination with efficient internal calling.
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Internal calls
Remotely connect with colleagues from any location, cut costs by bypassing external tools, and boost project coordination with efficient internal calling.
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Internal calls
Remotely connect with colleagues from any location, cut costs by bypassing external tools, and boost project coordination with efficient internal calling.
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Phone Book
Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.
Learn more
Phone Book
Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.
Learn more
Phone Book
Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.
Learn more
Phone Book
Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.
Learn more
Power Dialer
Expand your outreach with automated dialing, streamline operations and smooth call handling.
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Power Dialer
Expand your outreach with automated dialing, streamline operations and smooth call handling.
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Power Dialer
Expand your outreach with automated dialing, streamline operations and smooth call handling.
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Power Dialer
Expand your outreach with automated dialing, streamline operations and smooth call handling.
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Voicemail
Capture every call around the clock with dependable voicemail, and up your engagement with timely follow-ups while upholding exceptional service standards at all hours.
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Voicemail
Capture every call around the clock with dependable voicemail, and up your engagement with timely follow-ups while upholding exceptional service standards at all hours.
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Voicemail
Capture every call around the clock with dependable voicemail, and up your engagement with timely follow-ups while upholding exceptional service standards at all hours.
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Voicemail
Capture every call around the clock with dependable voicemail, and up your engagement with timely follow-ups while upholding exceptional service standards at all hours.
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Warm Transfer
Connect customers to the right person, providing a clear and informative introduction, and uphold a professional image with every call transfer.
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Warm Transfer
Connect customers to the right person, providing a clear and informative introduction, and uphold a professional image with every call transfer.
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Warm Transfer
Connect customers to the right person, providing a clear and informative introduction, and uphold a professional image with every call transfer.
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Warm Transfer
Connect customers to the right person, providing a clear and informative introduction, and uphold a professional image with every call transfer.
Learn more
Call Management
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Black Listing
Block access for unwanted interactions, and ease your mind.
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Black Listing
Block access for unwanted interactions, and ease your mind.
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Black Listing
Block access for unwanted interactions, and ease your mind.
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Black Listing
Block access for unwanted interactions, and ease your mind.
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Call Filtration
Filter calls based on specific keywords to identify and address any issues that need resolution.
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Call Filtration
Filter calls based on specific keywords to identify and address any issues that need resolution.
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Call Filtration
Filter calls based on specific keywords to identify and address any issues that need resolution.
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Call Filtration
Filter calls based on specific keywords to identify and address any issues that need resolution.
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Call Forwarding
Stay accessible, boost your inbound call answer rate and make sure no calls are missed.
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Call Forwarding
Stay accessible, boost your inbound call answer rate and make sure no calls are missed.
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Call Forwarding
Stay accessible, boost your inbound call answer rate and make sure no calls are missed.
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Call Forwarding
Stay accessible, boost your inbound call answer rate and make sure no calls are missed.
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Call Queueing
Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.
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Call Queueing
Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.
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Call Queueing
Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.
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Call Queueing
Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.
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Call Routing
Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.
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Call Routing
Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.
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Call Routing
Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.
Learn more
Call Routing
Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Click to Call
Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.
Learn more
Click to Call
Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.
Learn more
Click to Call
Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.
Learn more
Click to Call
Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Exporting Calls
Export your call data to create an offline version that is easily shareable with non-Maqsam users.
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Exporting Calls
Export your call data to create an offline version that is easily shareable with non-Maqsam users.
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Exporting Calls
Export your call data to create an offline version that is easily shareable with non-Maqsam users.
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Exporting Calls
Export your call data to create an offline version that is easily shareable with non-Maqsam users.
Learn more
Extensions
Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.
Learn more
Extensions
Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.
Learn more
Extensions
Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.
Learn more
Extensions
Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Keyword Filtering
Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.
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Keyword Filtering
Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.
Learn more
Keyword Filtering
Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.
Learn more
Keyword Filtering
Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.
Learn more
Phone Book
Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.
Learn more
Phone Book
Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.
Learn more
Phone Book
Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.
Learn more
Phone Book
Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.
Learn more
Preferred Agent
Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.
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Preferred Agent
Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.
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Preferred Agent
Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.
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Preferred Agent
Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.
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Unlimited Call Recordings
Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.
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Unlimited Call Recordings
Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.
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Unlimited Call Recordings
Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.
Learn more
Unlimited Call Recordings
Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.
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Unserviced Calls
Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.
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Unserviced Calls
Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.
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Unserviced Calls
Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.
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Unserviced Calls
Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.
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White Listing
Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.
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White Listing
Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.
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White Listing
Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.
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White Listing
Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.
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Analytics
Call Summary
Save time by reviewing concise summaries instead of listening to full recordings.
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Call Summary
Save time by reviewing concise summaries instead of listening to full recordings.
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Call Summary
Save time by reviewing concise summaries instead of listening to full recordings.
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Call Summary
Save time by reviewing concise summaries instead of listening to full recordings.
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Custom Reports
Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.
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Custom Reports
Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.
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Custom Reports
Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.
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Custom Reports
Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.
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Historical Dashboard
Spot performance trends to shape future strategies, leverage historical data for proactive planning, and benchmark progress against past results for ongoing improvement.
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Historical Dashboard
Spot performance trends to shape future strategies, leverage historical data for proactive planning, and benchmark progress against past results for ongoing improvement.
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Historical Dashboard
Spot performance trends to shape future strategies, leverage historical data for proactive planning, and benchmark progress against past results for ongoing improvement.
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Historical Dashboard
Spot performance trends to shape future strategies, leverage historical data for proactive planning, and benchmark progress against past results for ongoing improvement.
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Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
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Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
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Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
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Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Tracking User Activity
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
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Tracking User Activity
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
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Tracking User Activity
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
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Tracking User Activity
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
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Productivity
Browser Notifications
Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.
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Browser Notifications
Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.
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Browser Notifications
Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.
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Browser Notifications
Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.
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Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
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Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
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Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
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Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
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Customizable Service Level Wait Time
Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.
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Customizable Service Level Wait Time
Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.
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Customizable Service Level Wait Time
Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.
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Customizable Service Level Wait Time
Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.
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Out of Hours Service
Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.
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Out of Hours Service
Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.
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Out of Hours Service
Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.
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Out of Hours Service
Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.
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Business Benefits
Arabic Support
Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.
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Arabic Support
Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.
Learn more
Arabic Support
Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.
Learn more
Arabic Support
Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.
Learn more
Bring Your Own Carrier (BYOC)
Keep your current business phone number and preferred carrier, and continue to enjoy your exclusive telecom rates while leveraging Maqsam's Contact Center Solution features.
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Bring Your Own Carrier (BYOC)
Keep your current business phone number and preferred carrier, and continue to enjoy your exclusive telecom rates while leveraging Maqsam's Contact Center Solution features.
Learn more
Bring Your Own Carrier (BYOC)
Keep your current business phone number and preferred carrier, and continue to enjoy your exclusive telecom rates while leveraging Maqsam's Contact Center Solution features.
Learn more
Bring Your Own Carrier (BYOC)
Keep your current business phone number and preferred carrier, and continue to enjoy your exclusive telecom rates while leveraging Maqsam's Contact Center Solution features.
Learn more
Hardware Free Setup
Experience a quick start with our hardware-free setup, eliminating the need for physical equipment and providing a smooth, cost-effective, and adaptable deployment process.
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Hardware Free Setup
Experience a quick start with our hardware-free setup, eliminating the need for physical equipment and providing a smooth, cost-effective, and adaptable deployment process.
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Hardware Free Setup
Experience a quick start with our hardware-free setup, eliminating the need for physical equipment and providing a smooth, cost-effective, and adaptable deployment process.
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Hardware Free Setup
Experience a quick start with our hardware-free setup, eliminating the need for physical equipment and providing a smooth, cost-effective, and adaptable deployment process.
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Interface in English and Arabic
Improve your team's experience with a user interface that supports both English and Arabic.
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Interface in English and Arabic
Improve your team's experience with a user interface that supports both English and Arabic.
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Interface in English and Arabic
Improve your team's experience with a user interface that supports both English and Arabic.
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Interface in English and Arabic
Improve your team's experience with a user interface that supports both English and Arabic.
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International Coverage
Achieve unparalleled international reach with our comprehensive coverage, giving you consistent, high-quality communication across multiple countries.
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International Coverage
Achieve unparalleled international reach with our comprehensive coverage, giving you consistent, high-quality communication across multiple countries.
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International Coverage
Achieve unparalleled international reach with our comprehensive coverage, giving you consistent, high-quality communication across multiple countries.
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International Coverage
Achieve unparalleled international reach with our comprehensive coverage, giving you consistent, high-quality communication across multiple countries.
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Local connectivity in +200 cities
Combine expansive reach with city-specific interactions to strengthen customer relationships.
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Local connectivity in +200 cities
Combine expansive reach with city-specific interactions to strengthen customer relationships.
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Local connectivity in +200 cities
Combine expansive reach with city-specific interactions to strengthen customer relationships.
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Local connectivity in +200 cities
Combine expansive reach with city-specific interactions to strengthen customer relationships.
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Messaging
Bulk Messaging over WhatsApp
Reach a broad audience quickly and increase engagement with targeted bulk messages, while amplifying your outreach.
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Bulk Messaging over WhatsApp
Reach a broad audience quickly and increase engagement with targeted bulk messages, while amplifying your outreach.
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Bulk Messaging over WhatsApp
Reach a broad audience quickly and increase engagement with targeted bulk messages, while amplifying your outreach.
Learn more
Bulk Messaging over WhatsApp
Reach a broad audience quickly and increase engagement with targeted bulk messages, while amplifying your outreach.
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WhatsApp communication
Connect with customers on their WhatsApp, provide instant support for enhanced satisfaction, and streamline all interactions from one cohesive communication hub.
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WhatsApp communication
Connect with customers on their WhatsApp, provide instant support for enhanced satisfaction, and streamline all interactions from one cohesive communication hub.
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WhatsApp communication
Connect with customers on their WhatsApp, provide instant support for enhanced satisfaction, and streamline all interactions from one cohesive communication hub.
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WhatsApp communication
Connect with customers on their WhatsApp, provide instant support for enhanced satisfaction, and streamline all interactions from one cohesive communication hub.
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Artificial Intelligence
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
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Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Auto Call Tagging
Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.
Learn more
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
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Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
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Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
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Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
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Call Summary
Save time by reviewing concise summaries instead of listening to full recordings.
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Call Summary
Save time by reviewing concise summaries instead of listening to full recordings.
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Call Summary
Save time by reviewing concise summaries instead of listening to full recordings.
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Call Summary
Save time by reviewing concise summaries instead of listening to full recordings.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Admin Features
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
Learn more
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
Learn more
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
Learn more
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
Learn more
Black Listing
Block access for unwanted interactions, and ease your mind.
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Black Listing
Block access for unwanted interactions, and ease your mind.
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Black Listing
Block access for unwanted interactions, and ease your mind.
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Black Listing
Block access for unwanted interactions, and ease your mind.
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Call Filtration
Filter calls based on specific keywords to identify and address any issues that need resolution.
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Call Filtration
Filter calls based on specific keywords to identify and address any issues that need resolution.
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Call Filtration
Filter calls based on specific keywords to identify and address any issues that need resolution.
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Call Filtration
Filter calls based on specific keywords to identify and address any issues that need resolution.
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Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Custom Reports
Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.
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Custom Reports
Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.
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Custom Reports
Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.
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Custom Reports
Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.
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Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
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Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
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Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
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Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
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Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
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Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
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Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
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Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
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Preferred Agent
Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.
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Preferred Agent
Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.
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Preferred Agent
Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.
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Preferred Agent
Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.
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Tracking User Activity
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
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Tracking User Activity
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
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Tracking User Activity
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
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Tracking User Activity
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
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Unlimited Call Recordings
Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.
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Unlimited Call Recordings
Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.
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Unlimited Call Recordings
Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.
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Unlimited Call Recordings
Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.
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User Management
Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.
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User Management
Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.
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User Management
Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.
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User Management
Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.
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White Listing
Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.
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White Listing
Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.
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White Listing
Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.
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White Listing
Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.
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APIs
Agents API
Retrieve and control all your agent data for a more consolidated agent management system with our API. From call count to duration, to in-portal agent activities, all the information you need is an API call away.
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Agents API
Retrieve and control all your agent data for a more consolidated agent management system with our API. From call count to duration, to in-portal agent activities, all the information you need is an API call away.
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Agents API
Retrieve and control all your agent data for a more consolidated agent management system with our API. From call count to duration, to in-portal agent activities, all the information you need is an API call away.
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Agents API
Retrieve and control all your agent data for a more consolidated agent management system with our API. From call count to duration, to in-portal agent activities, all the information you need is an API call away.
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Recordings API
Our Recordings API allows you to directly retrieve the call recording file of any specific call tied to your account, making it extremely helpful if you’d like to attach the call as a reference in your internal system.
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Recordings API
Our Recordings API allows you to directly retrieve the call recording file of any specific call tied to your account, making it extremely helpful if you’d like to attach the call as a reference in your internal system.
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