Dialer Features

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

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After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

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Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

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Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

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Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

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Call Tagging

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

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Call Tagging

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

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Call Tagging

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

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Call Tagging

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

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Click to Call

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

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Click to Call

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

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Click to Call

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

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Click to Call

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

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Cold Transfer

Effortlessly route calls to the right department or person, simplify processes for faster resolutions, and manage high call volumes with swift transfers for maximum flexibility.

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Cold Transfer

Effortlessly route calls to the right department or person, simplify processes for faster resolutions, and manage high call volumes with swift transfers for maximum flexibility.

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Cold Transfer

Effortlessly route calls to the right department or person, simplify processes for faster resolutions, and manage high call volumes with swift transfers for maximum flexibility.

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Cold Transfer

Effortlessly route calls to the right department or person, simplify processes for faster resolutions, and manage high call volumes with swift transfers for maximum flexibility.

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Concurrent Calls & Conversations

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

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Concurrent Calls & Conversations

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

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Concurrent Calls & Conversations

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

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Concurrent Calls & Conversations

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

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Dialer

Increase your flexibility with multi-device connectivity, crystal-clear calls, and elevated service quality.

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Dialer

Increase your flexibility with multi-device connectivity, crystal-clear calls, and elevated service quality.

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Dialer

Increase your flexibility with multi-device connectivity, crystal-clear calls, and elevated service quality.

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Dialer

Increase your flexibility with multi-device connectivity, crystal-clear calls, and elevated service quality.

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Extensions

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

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Extensions

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

Learn more

Extensions

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

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Extensions

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

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Interactive Voice Response (IVR)

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

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Interactive Voice Response (IVR)

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

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Interactive Voice Response (IVR)

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

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Interactive Voice Response (IVR)

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

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Internal calls

Remotely connect with colleagues from any location, cut costs by bypassing external tools, and boost project coordination with efficient internal calling.

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Internal calls

Remotely connect with colleagues from any location, cut costs by bypassing external tools, and boost project coordination with efficient internal calling.

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Internal calls

Remotely connect with colleagues from any location, cut costs by bypassing external tools, and boost project coordination with efficient internal calling.

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Internal calls

Remotely connect with colleagues from any location, cut costs by bypassing external tools, and boost project coordination with efficient internal calling.

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Phone Book

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

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Phone Book

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

Learn more

Phone Book

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

Learn more

Phone Book

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

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Power Dialer

Expand your outreach with automated dialing, streamline operations and smooth call handling.

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Power Dialer

Expand your outreach with automated dialing, streamline operations and smooth call handling.

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Power Dialer

Expand your outreach with automated dialing, streamline operations and smooth call handling.

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Power Dialer

Expand your outreach with automated dialing, streamline operations and smooth call handling.

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Voicemail

Capture every call around the clock with dependable voicemail, and up your engagement with timely follow-ups while upholding exceptional service standards at all hours.

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Voicemail

Capture every call around the clock with dependable voicemail, and up your engagement with timely follow-ups while upholding exceptional service standards at all hours.

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Voicemail

Capture every call around the clock with dependable voicemail, and up your engagement with timely follow-ups while upholding exceptional service standards at all hours.

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Voicemail

Capture every call around the clock with dependable voicemail, and up your engagement with timely follow-ups while upholding exceptional service standards at all hours.

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Warm Transfer

Connect customers to the right person, providing a clear and informative introduction, and uphold a professional image with every call transfer.

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Warm Transfer

Connect customers to the right person, providing a clear and informative introduction, and uphold a professional image with every call transfer.

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Warm Transfer

Connect customers to the right person, providing a clear and informative introduction, and uphold a professional image with every call transfer.

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Warm Transfer

Connect customers to the right person, providing a clear and informative introduction, and uphold a professional image with every call transfer.

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Call Management

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Forwarding

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

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Call Forwarding

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

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Call Forwarding

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

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Call Forwarding

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

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Call Queueing

Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.

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Call Queueing

Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.

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Call Queueing

Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.

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Call Queueing

Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.

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Call Routing

Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.

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Call Routing

Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.

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Call Routing

Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.

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Call Routing

Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.

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Call Tagging

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

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Call Tagging

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

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Call Tagging

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

Learn more

Call Tagging

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

Learn more

Click to Call

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

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Click to Call

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

Learn more

Click to Call

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

Learn more

Click to Call

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

Learn more

Coach & Join

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

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Coach & Join

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

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Coach & Join

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

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Coach & Join

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

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Concurrent Calls & Conversations

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

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Concurrent Calls & Conversations

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

Learn more

Concurrent Calls & Conversations

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

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Concurrent Calls & Conversations

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

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Exporting Calls

Export your call data to create an offline version that is easily shareable with non-Maqsam users.

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Exporting Calls

Export your call data to create an offline version that is easily shareable with non-Maqsam users.

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Exporting Calls

Export your call data to create an offline version that is easily shareable with non-Maqsam users.

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Exporting Calls

Export your call data to create an offline version that is easily shareable with non-Maqsam users.

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Extensions

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

Learn more

Extensions

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

Learn more

Extensions

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

Learn more

Extensions

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

Learn more

Interactive Voice Response (IVR)

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

Learn more

Interactive Voice Response (IVR)

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

Learn more

Interactive Voice Response (IVR)

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

Learn more

Interactive Voice Response (IVR)

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Keyword Filtering

Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.

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Keyword Filtering

Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.

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Keyword Filtering

Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.

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Keyword Filtering

Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.

Learn more

Phone Book

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

Learn more

Phone Book

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

Learn more

Phone Book

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

Learn more

Phone Book

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

Learn more

Preferred Agent

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

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Preferred Agent

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

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Preferred Agent

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

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Preferred Agent

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

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Unlimited Call Recordings

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

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Unlimited Call Recordings

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

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Unlimited Call Recordings

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

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Unlimited Call Recordings

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

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Unserviced Calls

Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.

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Unserviced Calls

Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.

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Unserviced Calls

Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.

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Unserviced Calls

Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.

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White Listing

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.

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White Listing

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.

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White Listing

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.

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White Listing

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.

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Analytics

Call Summary

Save time by reviewing concise summaries instead of listening to full recordings.

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Call Summary

Save time by reviewing concise summaries instead of listening to full recordings.

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Call Summary

Save time by reviewing concise summaries instead of listening to full recordings.

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Call Summary

Save time by reviewing concise summaries instead of listening to full recordings.

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Custom Reports

Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.

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Custom Reports

Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.

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Custom Reports

Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.

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Custom Reports

Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.

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Historical Dashboard

Spot performance trends to shape future strategies, leverage historical data for proactive planning, and benchmark progress against past results for ongoing improvement.

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Historical Dashboard

Spot performance trends to shape future strategies, leverage historical data for proactive planning, and benchmark progress against past results for ongoing improvement.

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Historical Dashboard

Spot performance trends to shape future strategies, leverage historical data for proactive planning, and benchmark progress against past results for ongoing improvement.

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Historical Dashboard

Spot performance trends to shape future strategies, leverage historical data for proactive planning, and benchmark progress against past results for ongoing improvement.

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Live Dashboards

Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.

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Live Dashboards

Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.

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Live Dashboards

Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.

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Live Dashboards

Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.

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Sentiment Analysis

Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.

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Sentiment Analysis

Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.

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Sentiment Analysis

Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.

Learn more

Sentiment Analysis

Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.

Learn more

Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Productivity

Browser Notifications

Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.

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Browser Notifications

Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.

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Browser Notifications

Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.

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Browser Notifications

Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Customizable Service Level Wait Time

Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.

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Customizable Service Level Wait Time

Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.

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Customizable Service Level Wait Time

Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.

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Customizable Service Level Wait Time

Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.

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Out of Hours Service

Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.

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Out of Hours Service

Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.

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Out of Hours Service

Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.

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Out of Hours Service

Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.

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Business Benefits

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

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Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Bring Your Own Carrier (BYOC)

Keep your current business phone number and preferred carrier, and continue to enjoy your exclusive telecom rates while leveraging Maqsam's Contact Center Solution features.

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Bring Your Own Carrier (BYOC)

Keep your current business phone number and preferred carrier, and continue to enjoy your exclusive telecom rates while leveraging Maqsam's Contact Center Solution features.

Learn more

Bring Your Own Carrier (BYOC)

Keep your current business phone number and preferred carrier, and continue to enjoy your exclusive telecom rates while leveraging Maqsam's Contact Center Solution features.

Learn more

Bring Your Own Carrier (BYOC)

Keep your current business phone number and preferred carrier, and continue to enjoy your exclusive telecom rates while leveraging Maqsam's Contact Center Solution features.

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Hardware Free Setup

Experience a quick start with our hardware-free setup, eliminating the need for physical equipment and providing a smooth, cost-effective, and adaptable deployment process.

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Hardware Free Setup

Experience a quick start with our hardware-free setup, eliminating the need for physical equipment and providing a smooth, cost-effective, and adaptable deployment process.

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Hardware Free Setup

Experience a quick start with our hardware-free setup, eliminating the need for physical equipment and providing a smooth, cost-effective, and adaptable deployment process.

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Hardware Free Setup

Experience a quick start with our hardware-free setup, eliminating the need for physical equipment and providing a smooth, cost-effective, and adaptable deployment process.

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Interface in English and Arabic

Improve your team's experience with a user interface that supports both English and Arabic.

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Interface in English and Arabic

Improve your team's experience with a user interface that supports both English and Arabic.

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Interface in English and Arabic

Improve your team's experience with a user interface that supports both English and Arabic.

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Interface in English and Arabic

Improve your team's experience with a user interface that supports both English and Arabic.

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International Coverage

Achieve unparalleled international reach with our comprehensive coverage, giving you consistent, high-quality communication across multiple countries.

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International Coverage

Achieve unparalleled international reach with our comprehensive coverage, giving you consistent, high-quality communication across multiple countries.

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International Coverage

Achieve unparalleled international reach with our comprehensive coverage, giving you consistent, high-quality communication across multiple countries.

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International Coverage

Achieve unparalleled international reach with our comprehensive coverage, giving you consistent, high-quality communication across multiple countries.

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Local connectivity in +200 cities

Combine expansive reach with city-specific interactions to strengthen customer relationships.

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Local connectivity in +200 cities

Combine expansive reach with city-specific interactions to strengthen customer relationships.

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Local connectivity in +200 cities

Combine expansive reach with city-specific interactions to strengthen customer relationships.

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Local connectivity in +200 cities

Combine expansive reach with city-specific interactions to strengthen customer relationships.

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Artificial Intelligence

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

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Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Automatic Speech Recognition (ASR)

Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.

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Automatic Speech Recognition (ASR)

Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.

Learn more

Automatic Speech Recognition (ASR)

Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.

Learn more

Automatic Speech Recognition (ASR)

Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.

Learn more

Call Summary

Save time by reviewing concise summaries instead of listening to full recordings.

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Call Summary

Save time by reviewing concise summaries instead of listening to full recordings.

Learn more

Call Summary

Save time by reviewing concise summaries instead of listening to full recordings.

Learn more

Call Summary

Save time by reviewing concise summaries instead of listening to full recordings.

Learn more

Sentiment Analysis

Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.

Learn more

Sentiment Analysis

Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.

Learn more

Sentiment Analysis

Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.

Learn more

Sentiment Analysis

Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.

Learn more

Admin Features

Automatic Speech Recognition (ASR)

Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.

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Automatic Speech Recognition (ASR)

Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.

Learn more

Automatic Speech Recognition (ASR)

Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.

Learn more

Automatic Speech Recognition (ASR)

Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.

Learn more

Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Coach & Join

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

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Coach & Join

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

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Coach & Join

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

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Coach & Join

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

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Custom Reports

Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.

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Custom Reports

Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.

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Custom Reports

Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.

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Custom Reports

Turn data into actionable strategies with customized reports, tailor reports to fit your unique business needs, and monitor productivity and operational effectiveness with enhanced performance tracking.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Live Dashboards

Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.

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Live Dashboards

Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.

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Live Dashboards

Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.

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Live Dashboards

Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.

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Preferred Agent

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

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Preferred Agent

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

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Preferred Agent

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

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Preferred Agent

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

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Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Unlimited Call Recordings

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

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Unlimited Call Recordings

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

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Unlimited Call Recordings

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

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Unlimited Call Recordings

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

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User Management

Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.

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User Management

Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.

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User Management

Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.

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User Management

Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.

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White Listing

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.

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White Listing

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.

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White Listing

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.

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White Listing

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.

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APIs

Agents API

Retrieve and control all your agent data for a more consolidated agent management system with our API. From call count to duration, to in-portal agent activities, all the information you need is an API call away.

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Agents API

Retrieve and control all your agent data for a more consolidated agent management system with our API. From call count to duration, to in-portal agent activities, all the information you need is an API call away.

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Agents API

Retrieve and control all your agent data for a more consolidated agent management system with our API. From call count to duration, to in-portal agent activities, all the information you need is an API call away.

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Agents API

Retrieve and control all your agent data for a more consolidated agent management system with our API. From call count to duration, to in-portal agent activities, all the information you need is an API call away.

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Recordings API

Our Recordings API allows you to directly retrieve the call recording file of any specific call tied to your account, making it extremely helpful if you’d like to attach the call as a reference in your internal system.

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Recordings API

Our Recordings API allows you to directly retrieve the call recording file of any specific call tied to your account, making it extremely helpful if you’d like to attach the call as a reference in your internal system.

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Recordings API

Our Recordings API allows you to directly retrieve the call recording file of any specific call tied to your account, making it extremely helpful if you’d like to attach the call as a reference in your internal system.

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Recordings API

Our Recordings API allows you to directly retrieve the call recording file of any specific call tied to your account, making it extremely helpful if you’d like to attach the call as a reference in your internal system.

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Conferencing API

The Call Conferencing API enables multi-party calls with the option to hide participants' numbers (call masking) for enhanced privacy. This feature allows you to easily initiate conference calls with your team, prospects, or other stakeholders.

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Conferencing API

The Call Conferencing API enables multi-party calls with the option to hide participants' numbers (call masking) for enhanced privacy. This feature allows you to easily initiate conference calls with your team, prospects, or other stakeholders.

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Conferencing API

The Call Conferencing API enables multi-party calls with the option to hide participants' numbers (call masking) for enhanced privacy. This feature allows you to easily initiate conference calls with your team, prospects, or other stakeholders.

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Conferencing API

The Call Conferencing API enables multi-party calls with the option to hide participants' numbers (call masking) for enhanced privacy. This feature allows you to easily initiate conference calls with your team, prospects, or other stakeholders.

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Calls API

With Calls API, you can retrieve all calls linked to your account along with related data, making it ideal for integrating call data into your own system or meeting specific reporting needs. Additionally, the API enables you to make calls programmatically.

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Calls API

With Calls API, you can retrieve all calls linked to your account along with related data, making it ideal for integrating call data into your own system or meeting specific reporting needs. Additionally, the API enables you to make calls programmatically.

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Calls API

With Calls API, you can retrieve all calls linked to your account along with related data, making it ideal for integrating call data into your own system or meeting specific reporting needs. Additionally, the API enables you to make calls programmatically.

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Calls API

With Calls API, you can retrieve all calls linked to your account along with related data, making it ideal for integrating call data into your own system or meeting specific reporting needs. Additionally, the API enables you to make calls programmatically.

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Dynamic API

Build your dynamic IVR and map incoming calls to specific internal or external parties by integrating your internal system with Maqsam. You can customize your dynamic logic to assign agent groups to IVR options, play particular audio files, and more.

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Dynamic API

Build your dynamic IVR and map incoming calls to specific internal or external parties by integrating your internal system with Maqsam. You can customize your dynamic logic to assign agent groups to IVR options, play particular audio files, and more.

Learn more

Dynamic API

Build your dynamic IVR and map incoming calls to specific internal or external parties by integrating your internal system with Maqsam. You can customize your dynamic logic to assign agent groups to IVR options, play particular audio files, and more.

Learn more

Dynamic API

Build your dynamic IVR and map incoming calls to specific internal or external parties by integrating your internal system with Maqsam. You can customize your dynamic logic to assign agent groups to IVR options, play particular audio files, and more.

Learn more

Audience API

Leverage our auto-dialer to schedule and manage bulk automated calls. Our Audience API allows you to feed contact lists into your campaigns and update them in real time, removing the need for manual updates or interrupting the campaign.

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Audience API

Leverage our auto-dialer to schedule and manage bulk automated calls. Our Audience API allows you to feed contact lists into your campaigns and update them in real time, removing the need for manual updates or interrupting the campaign.

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Audience API

Leverage our auto-dialer to schedule and manage bulk automated calls. Our Audience API allows you to feed contact lists into your campaigns and update them in real time, removing the need for manual updates or interrupting the campaign.

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Audience API

Leverage our auto-dialer to schedule and manage bulk automated calls. Our Audience API allows you to feed contact lists into your campaigns and update them in real time, removing the need for manual updates or interrupting the campaign.

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Auto-Dial API

Agents do hundreds of calls daily and they appreciate anything that helps them save seconds here and there, this API Allows to customize requests that initiate calls through Maqsam Dialer automatically.

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Auto-Dial API

Agents do hundreds of calls daily and they appreciate anything that helps them save seconds here and there, this API Allows to customize requests that initiate calls through Maqsam Dialer automatically.

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Auto-Dial API

Agents do hundreds of calls daily and they appreciate anything that helps them save seconds here and there, this API Allows to customize requests that initiate calls through Maqsam Dialer automatically.

Learn more

Auto-Dial API

Agents do hundreds of calls daily and they appreciate anything that helps them save seconds here and there, this API Allows to customize requests that initiate calls through Maqsam Dialer automatically.

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Inquiries API

Trigger automated outgoing calls for tasks like welcomes, confirmations, reminders, or surveys. Each call can play a chosen audio file and capture recipient responses, with all data automatically sent to your specified callback URL.

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Inquiries API

Trigger automated outgoing calls for tasks like welcomes, confirmations, reminders, or surveys. Each call can play a chosen audio file and capture recipient responses, with all data automatically sent to your specified callback URL.

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Inquiries API

Trigger automated outgoing calls for tasks like welcomes, confirmations, reminders, or surveys. Each call can play a chosen audio file and capture recipient responses, with all data automatically sent to your specified callback URL.

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Inquiries API

Trigger automated outgoing calls for tasks like welcomes, confirmations, reminders, or surveys. Each call can play a chosen audio file and capture recipient responses, with all data automatically sent to your specified callback URL.

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Automatic Login API

Allow users to access Maqsam's Dialer from within your internal system without the need to login to Maqsam. This integration simplifies their workflow by minimizing the need to switch between applications, thereby saving time.

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Automatic Login API

Allow users to access Maqsam's Dialer from within your internal system without the need to login to Maqsam. This integration simplifies their workflow by minimizing the need to switch between applications, thereby saving time.

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Automatic Login API

Allow users to access Maqsam's Dialer from within your internal system without the need to login to Maqsam. This integration simplifies their workflow by minimizing the need to switch between applications, thereby saving time.

Learn more

Automatic Login API

Allow users to access Maqsam's Dialer from within your internal system without the need to login to Maqsam. This integration simplifies their workflow by minimizing the need to switch between applications, thereby saving time.

Learn more