Contact Center Solution Features

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Block access for unwanted interactions, and ease your mind.

Filter calls based on specific keywords to identify and address any issues that need resolution.

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

Enhance your call handling process with systemic queuing, ensuring smooth operations, improved customer satisfaction, and balanced user workload.

Handle calls with smart routing to minimize wait times, maximize staff efficiency with strategic call distribution, and make customers happy with faster, more precise resolutions.

Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.

Start calls with a click from your laptop or phone, boost productivity by cutting down on manual dialing, and elevate user experience with smooth integration with your CRM.

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.

Export your call data to create an offline version that is easily shareable with non-Maqsam users.

Enhance your call management with customizable IVR extensions that facilitate precise call routing and real-time updates, optimizing both customer experience and internal efficiency.

Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

Revolutionize how you access and use call recordings with keyword search capabilities. Quickly find relevant information, stay informed in real-time, and save time with an upgraded call management system.

Centralize your phone directory and regulate agent access to your contact list, optimizing whitelist and blacklist features for efficient interactions, and personalizing every customer engagement, building stronger relationships.

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

Improve service quality with comprehensive call reviews and enhance agent skills through focused training, while resolving disputes with exact call references.

Track and manage missed calls and swiftly filter through data to engage customers and turn missed opportunities into meaningful connections.

Leverage whitelisting to prioritze special callers, providing VIP clients with a unique IVR message to make them feel valued and well-served.