Maqsam for Support Agents
Maqsam for Support Agents
Maqsam for Support Agents
Maqsam for Support Agents
Support agents are the frontline of customer service. Use the most user-friendly interface that empowers you to resolve issues faster, ensuring a positive customer experience, and enables you to integrate with your Helpdesk solution for a consolidated view of your calls.
Conversational Continuity on Any Channel
Conversational Continuity on Any Channel
Conversational Continuity on Any Channel
Conversational Continuity on Any Channel
Agents can manage all customer interactions—whether through voice or chat—from a single, intuitive interface. By merging communications, response times are reduced, consistency across channels is achieved, and agents can provide superior support with ease.
Agents can manage all customer interactions—whether through voice or chat—from a single, intuitive interface. By merging communications, response times are reduced, consistency across channels is achieved, and agents can provide superior support with ease.
Agents can manage all customer interactions—whether through voice or chat—from a single, intuitive interface. By merging communications, response times are reduced, consistency across channels is achieved, and agents can provide superior support with ease.
Making Calls on the Go and Never Miss a Beat
Making Calls on the Go and Never Miss a Beat
Making Calls on the Go and Never Miss a Beat
Making Calls on the Go and Never Miss a Beat
Our mobile app keeps support agents connected no matter where they are. You can make and receive calls on the go, away from your desk, while still accessing your company’s shared phonebook. With our app, you can set your status to show your availability, transfer calls to colleagues, and manage customer inquiries seamlessly, just as you would from your desk.
Our mobile app keeps support agents connected no matter where they are. You can make and receive calls on the go, away from your desk, while still accessing your company’s shared phonebook. With our app, you can set your status to show your availability, transfer calls to colleagues, and manage customer inquiries seamlessly, just as you would from your desk.
Our mobile app keeps support agents connected no matter where they are. You can make and receive calls on the go, away from your desk, while still accessing your company’s shared phonebook. With our app, you can set your status to show your availability, transfer calls to colleagues, and manage customer inquiries seamlessly, just as you would from your desk.
Better Call Management Using Call Tags
Better Call Management Using Call Tags
Better Call Management Using Call Tags
Better Call Management Using Call Tags
Support agents can manage calls efficiently by leveraging both manual and automatic tagging features. Automatic call tagging assigns predefined labels based on specific business criteria, which streamlines categorization and retrieval of interactions. Manual tagging allows agents to add custom labels during or after the call, enabling precise identification of unique issues or follow-up needs.
Support agents can manage calls efficiently by leveraging both manual and automatic tagging features. Automatic call tagging assigns predefined labels based on specific business criteria, which streamlines categorization and retrieval of interactions. Manual tagging allows agents to add custom labels during or after the call, enabling precise identification of unique issues or follow-up needs.
Support agents can manage calls efficiently by leveraging both manual and automatic tagging features. Automatic call tagging assigns predefined labels based on specific business criteria, which streamlines categorization and retrieval of interactions. Manual tagging allows agents to add custom labels during or after the call, enabling precise identification of unique issues or follow-up needs.
Working Remotely Made Easy
Working Remotely Made Easy
Working Remotely Made Easy
Working Remotely Made Easy
Remote work capabilities in Maqsam offer support agents flexibility and accessibility, enabling them to manage customer interactions from any location. This promotes a better work-life balance, reduces commuting stress, and allows agents to work in their most comfortable environments, enhancing job satisfaction and performance. All they need is a computer or a phone with a stable internet connection.
Remote work capabilities in Maqsam offer support agents flexibility and accessibility, enabling them to manage customer interactions from any location. This promotes a better work-life balance, reduces commuting stress, and allows agents to work in their most comfortable environments, enhancing job satisfaction and performance. All they need is a computer or a phone with a stable internet connection.
Remote work capabilities in Maqsam offer support agents flexibility and accessibility, enabling them to manage customer interactions from any location. This promotes a better work-life balance, reduces commuting stress, and allows agents to work in their most comfortable environments, enhancing job satisfaction and performance. All they need is a computer or a phone with a stable internet connection.
Features just for you!
Mobile App
Harness the power of Maqsam’s Mobile App to stay connected and productive on the move. Enjoy instant access to call management, real-time status updates, and access to shared Phonebook, ensuring you’re always in control no matter where your day takes you.
Learn more
Mobile App
Harness the power of Maqsam’s Mobile App to stay connected and productive on the move. Enjoy instant access to call management, real-time status updates, and access to shared Phonebook, ensuring you’re always in control no matter where your day takes you.
Learn more
Mobile App
Harness the power of Maqsam’s Mobile App to stay connected and productive on the move. Enjoy instant access to call management, real-time status updates, and access to shared Phonebook, ensuring you’re always in control no matter where your day takes you.
Learn more
Mobile App
Harness the power of Maqsam’s Mobile App to stay connected and productive on the move. Enjoy instant access to call management, real-time status updates, and access to shared Phonebook, ensuring you’re always in control no matter where your day takes you.
Learn more
Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
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Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Concurrent Calls & Conversations
Manage multiple calls and chats simultaneously through a single number, maintaining uninterrupted communication and enhanced operational efficiency.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
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Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Call Tagging
Tag and categorize calls with precision for effortless retrieval and pinpoint crucial conversations swiftly.
Learn more
Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
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Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
Learn more
Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
Learn more
Sentiment Analysis
Analyze customer sentiments during calls to instantly detect and resolve concerns, leading to happier customers and a better overall experience.
Learn more
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ