After Call Work (ACW)

After Call Work (ACW)

As an administrator, allocate post-call time slots for agents to handle tasks like creating tickets, emailing prospects, and preparing for the next conversation, keeping your team organized without missing new calls.

After Call Work (acw) feature - contact center software

Productive Post-Call Operations

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Efficient Follow-Up Management

Streamline post-call tasks such as follow-ups and email management, ensuring timely and organized responses without missing new calls.

Customizable Setup

Customize the time for your after-call work depending on your business needs.

Enhanced Documentation and Accuracy

Leverage comprehensive call logs and unlimited recordings for detailed follow-ups, improving accuracy and customer satisfaction by maintaining thorough documentation.

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Empower your business for success

Empower your business for success

Empower your business for success

Empower your business for success