Sentiment Analysis

Make use of artificial intelligence to get a thorough understanding of the overall sentiment during conversations between your team and customers.

Sentiment Analysis empowers businesses with comprehensive insights into the prevailing sentiment during interactions between your team and customers. By offering a refined understanding of the emotional tone, whether it’s positive, negative, or neutral, and allowing you to gain valuable insights to enhance the overall dynamics of your team’s communication and engagement.

check out these features


Build agility across your team by sharing all contact details in one place.


Allow your customers to easily reach the right agent or department with configurable IVR extensions numbers.

WhatsApp Messaging

Connect Maqsam with your WhatsApp Business and streamline your organization messaging.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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