Sentiment Analysis

Make use of artificial intelligence to get a thorough understanding of the overall sentiment during conversations between your team and customers.

Sentiment Analysis empowers businesses with comprehensive insights into the prevailing sentiment during interactions between your team and customers. By offering a refined understanding of the emotional tone, whether it’s positive, negative, or neutral, and allowing you to gain valuable insights to enhance the overall dynamics of your team’s communication and engagement.

check out these features

Call Whispering

Drop in on live calls between the customer and agent and coach your agent in real time on the call.

Call Transcription

Use keywords to find the right recording without the hassle of going over all your call recordings.

Out of Hours Services

Schedule your out of hours behavior so customers know when you are at service.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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