Tracking User Activity
Tracking User Activity
Tracking User Activity
Tracking User Activity
Monitor agent performance in real-time with insights into key metrics such as call duration, response times, and overall agent productivity. With the ability to analyze metrics, supervisors can enhance their operations by identifying trends, optimizing workflows, and making sure that the highest level of customer service standards are met.
Enhanced Visibility and Control
Enhanced Visibility and Control
Enhanced Visibility and Control
Enhanced Visibility and Control
Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.
Instant Activity Insights
Access real-time data on user actions, allowing administrators to observe call handling and productivity across different phone numbers instantly.
Instant Activity Insights
Access real-time data on user actions, allowing administrators to observe call handling and productivity across different phone numbers instantly.
Instant Activity Insights
Access real-time data on user actions, allowing administrators to observe call handling and productivity across different phone numbers instantly.
Instant Activity Insights
Access real-time data on user actions, allowing administrators to observe call handling and productivity across different phone numbers instantly.
Comprehensive Calls Timeline
Track call timelines of each agent, providing a clear view of interactions for better management and support.
Comprehensive Calls Timeline
Track call timelines of each agent, providing a clear view of interactions for better management and support.
Comprehensive Calls Timeline
Track call timelines of each agent, providing a clear view of interactions for better management and support.
Comprehensive Calls Timeline
Track call timelines of each agent, providing a clear view of interactions for better management and support.
Performance Monitoring
Request customized reports to monitor daily, weekly, or monthly activity, giving you valuable insights into agent performance.
Performance Monitoring
Request customized reports to monitor daily, weekly, or monthly activity, giving you valuable insights into agent performance.
Performance Monitoring
Request customized reports to monitor daily, weekly, or monthly activity, giving you valuable insights into agent performance.
Performance Monitoring
Request customized reports to monitor daily, weekly, or monthly activity, giving you valuable insights into agent performance.
Features you may like
Features you may like
Features you may like
Features you may like
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
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Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
Learn more
Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
Learn more
Keyword Alerts
Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.
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User Management
Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.
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User Management
Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.
Learn more
User Management
Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.
Learn more
User Management
Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.
Learn more
Trusted by 1400+ companies of all sizes
Trusted by 1400+ companies of all sizes
Trusted by 1400+ companies of all sizes
Trusted by 1400+ companies of all sizes
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ