Tracking User Activity

Monitor agent performance in real-time with insights into key metrics such as call duration, response times, and overall agent productivity. With the ability to analyze metrics, supervisors can enhance their operations by identifying trends, optimizing workflows, and making sure that the highest level of customer service standards are met.

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Enhanced Visibility and Control

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

Instant Activity Insights

Access real-time data on user actions, allowing administrators to observe call handling and productivity across different phone numbers instantly.

Instant Activity Insights

Access real-time data on user actions, allowing administrators to observe call handling and productivity across different phone numbers instantly.

Instant Activity Insights

Access real-time data on user actions, allowing administrators to observe call handling and productivity across different phone numbers instantly.

Instant Activity Insights

Access real-time data on user actions, allowing administrators to observe call handling and productivity across different phone numbers instantly.

Comprehensive Calls Timeline

Track call timelines of each agent, providing a clear view of interactions for better management and support.

Comprehensive Calls Timeline

Track call timelines of each agent, providing a clear view of interactions for better management and support.

Comprehensive Calls Timeline

Track call timelines of each agent, providing a clear view of interactions for better management and support.

Comprehensive Calls Timeline

Track call timelines of each agent, providing a clear view of interactions for better management and support.

Performance Monitoring

Request customized reports to monitor daily, weekly, or monthly activity, giving you valuable insights into agent performance.

Performance Monitoring

Request customized reports to monitor daily, weekly, or monthly activity, giving you valuable insights into agent performance.

Performance Monitoring

Request customized reports to monitor daily, weekly, or monthly activity, giving you valuable insights into agent performance.

Performance Monitoring

Request customized reports to monitor daily, weekly, or monthly activity, giving you valuable insights into agent performance.

Features you may like

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.