Live Dashboards

Sit back and watch the traffic flow in real-time, allowing you to take action with no delays with our Live Dashboard.

Remote team? No problem! Our live dashboard gives you a bird’s-eye view on all the interactions between your team and your customers in real-time, in addition to some additional insights about your team activity and current status. You will get a detailed view about all inbound and outbound calls passing through your account such as call queue time which agent is attending to the call from your team and the duration of the call. Our live dashboard also enables your supervisors and administrators to jump onto any active call and support your team if they need any help through our call whispering and coaching features.

check out these features

WhatsApp Messaging

Connect Maqsam with your WhatsApp Business and streamline your organization messaging.

Call Center Intelligence

Make winning decisions with complete insights and metrics from your call center interactions.

Unlimited Call Recordings

No limits, record as many calls as you want.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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