Live Dashboards

Sit back and watch the traffic flow in real-time, allowing you to take action with no delays with our Live Dashboard.

Remote team? No problem! Our live dashboard gives you a bird’s-eye view on all the interactions between your team and your customers in real-time, in addition to some additional insights about your team activity and current status. You will get a detailed view about all inbound and outbound calls passing through your account such as call queue time which agent is attending to the call from your team and the duration of the call. Our live dashboard also enables your supervisors and administrators to jump onto any active call and support your team if they need any help through our call whispering and coaching features.

check out these features

Call Transcription

Use keywords to find the right recording without the hassle of going over all your call recordings.

Out of Hours Services

Schedule your out of hours behavior so customers know when you are at service.

Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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