Smart Arabic Service
Automate 50% of Customer Interactions with a Smarter, Always-On AI Agent
Built to deliver real value
Arabic-First by Design
Understands major Arabic dialects including GCC, Levantine, and Egyptian. Speaks in a neutral, regionally understandable Arabic tone with fluency.
Handles Mixed-Language Queries
Understands and responds to conversations that blend Arabic and English, ensuring seamless communication no matter how your customers speak.
Crystal-Clear Conversations, Always
Background noise? Gone. Our advanced noise cancellation ensures every word comes through loud and clear, whether your agents are working from home, the office, or on the go. Better sound means better service, every time.
Human-Like Interactions
Engages in natural, flowing conversations that feel like talking to a real person. Our AI agent provides clear, helpful answers, and when things aren’t clear, it asks smart follow-up questions to stay accurate and on track.
Smart Escalation
Can escalate to a human agent when necessary, maintaining service quality and accuracy.
Understands Context and Industry Needs
Goes beyond keywords to understand intent, sentiment, and conversation history, even across dialects. It’s trained on industry-specific scenarios, enabling more accurate and relevant responses with fewer misunderstandings.
Handles Interruptions Like a Pro
Recognizes when a caller changes topics mid-conversation or jumps ahead, and adjusts in real time, picks up where it left off, or pivots to the new request.
Smarter Agent. Smarter Work.
Calls, leads, appointments, and payments handled smoothly, 24/7. Intelligence that knows when to act and when to escalate. Watch the AI agent series by Maqsam to find out how.
No hype. Just honest progress.
We’re on a shared journey with our customers, improving Arabic accuracy one meaningful step at a time.
Others promise 80%+ automated conversations. We prefer the truth.
Forget inflated claims. Today, real Arabic accuracy caps at 50%, and we own it. Built for clarity, not hype.
Flexible Deployment & Integration
Use our AI Agent seamlessly within Maqsam's customer service software or integrate it independently with your own existing systems. Whether you're starting fresh or enhancing your current setup, our AI adapts effortlessly.
Bring Your Own Bot
Already have your own AI Agent? No worries. Our customer service software lets you integrate your existing bot, so you can enhance your customer experience without rebuilding from scratch.
Everything you need to know about Maqsam
What can Maqsam’s AI Agent do?
Maqsam’s AI Agent handles end-to-end customer interactions, from answering FAQs to managing full workflows and initiating outbound calls. It can operate 24/7, handle high call volumes, and escalate to human agents when needed.
Can the AI Agent automate workflows and take actions?
Yes, Maqsam’s AI Agent can go beyond answering questions by triggering actions and integrating with your internal systems or CRM to execute workflows.
Can the AI Agent make outbound calls?
Yes, the AI Agent can automatically initiate outbound calls for follow-ups, reminders, and campaigns.
Does the AI Agent speak Arabic?
Yes, Maqsam's AI Agent is built in-house on advanced LLMs with deep Arabic language training. It understands and speaks fluent Arabic across all dialects, and can respond in your preferred dialect with high accuracy, in addition to English.
Can we edit the AI Agent’s responses and behavior from our side?
No, currently any edits required need to be done from Maqsam’s customer support side. An AI Agent studio will be launched soon.
Does the AI Agent improve or learn over time?
It operates strictly according to the knowledge base and guidelines you set, which can be updated upon request.
Is there a dashboard to manage and monitor the AI Agent?
Yes, you can monitor your AI agent serviced calls through the Maqsam customer service software.
Can I integrate my own AI Agent with Maqsam?
Yes, if you have your own existing AI Agent, you can integrate it seamlessly with your Maqsam account and enhance your customer experience, no rebuilding required.
What are the technical requirements to set up the AI Agent?
The technical requirements depend on the desired workflow of the AI Agent, ranging between knowledge bases to API end-points.
