The Maqsam Blog

Stay updated with the latest trends in customer experience, AI-driven communication, and industry insights tailored for the MENA region. Explore expert articles, success stories, and actionable tips to enhance your contact center strategies with Maqsam’s innovative solutions.

Insights and Innovations

AI-powered call tracking solutions to improve call management and customer insights

Nov 3, 2024

AI-powered call tracking transforms client conversations into strategic insights by identifying patterns, tracking sentiment, and addressing concerns proactively. This technology enhances customer satisfaction and drives business growth, offering real-time trends and actionable data without requiring extensive technical expertise.

How to Use Artificial Intelligence Features to Better Track Your Calls

FEATURED

minutes

Nov 3, 2024

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How to Use Artificial Intelligence Features to Better Track Your Calls

FEATURED

minutes

Nov 3, 2024

How to Use Artificial Intelligence Features to Better Track Your Calls

FEATURED

minutes

Nov 3, 2024

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How to Use Artificial Intelligence Features to Better Track Your Calls

FEATURED

minutes

Top customer support strategies for the shopping season readiness

Dec 29, 2024

Shopping Season Ready: A Guide to Providing Top Customer Support

minutes

E-commerce

Dec 29, 2024

Shopping Season Ready: A Guide to Providing Top Customer Support

minutes

E-commerce

Dec 29, 2024

Shopping Season Ready: A Guide to Providing Top Customer Support

minutes

E-commerce

Dec 29, 2024

Shopping Season Ready: A Guide to Providing Top Customer Support

minutes

E-commerce

Data-driven insights and cloud telecom analytics for MENA businesses

Dec 5, 2024

Empowering MENA Businesses with Data-Driven Insights through Cloud Telecom Analytics

minutes

Analytics

Dec 5, 2024

Empowering MENA Businesses with Data-Driven Insights through Cloud Telecom Analytics

minutes

Analytics

Dec 5, 2024

Empowering MENA Businesses with Data-Driven Insights through Cloud Telecom Analytics

minutes

Analytics

Dec 5, 2024

Empowering MENA Businesses with Data-Driven Insights through Cloud Telecom Analytics

minutes

Analytics

IVR benefits and features for businesses with key considerations

Nov 21, 2024

Why Every Business Should Use IVR: Benefits, Features, and Key Considerations

minutes

Customer Experience

Nov 21, 2024

Why Every Business Should Use IVR: Benefits, Features, and Key Considerations

minutes

Customer Experience

Nov 21, 2024

Why Every Business Should Use IVR: Benefits, Features, and Key Considerations

minutes

Customer Experience

Nov 21, 2024

Why Every Business Should Use IVR: Benefits, Features, and Key Considerations

minutes

Customer Experience

Effective strategies to strengthen and enhance your customer support team

Nov 21, 2024

8 Effective Strategies to Strengthen Your Customer Support Team

minutes

Customer Experience

Nov 21, 2024

8 Effective Strategies to Strengthen Your Customer Support Team

minutes

Customer Experience

Nov 21, 2024

8 Effective Strategies to Strengthen Your Customer Support Team

minutes

Customer Experience

Nov 21, 2024

8 Effective Strategies to Strengthen Your Customer Support Team

minutes

Customer Experience

Semantic search enhancing customer insights in modern call centers

Nov 13, 2024

Transforming Customer Insights: The Power of Semantic Search in Modern Call Centers

minutes

Nov 13, 2024

Transforming Customer Insights: The Power of Semantic Search in Modern Call Centers

minutes

Nov 13, 2024

Transforming Customer Insights: The Power of Semantic Search in Modern Call Centers

minutes

Nov 13, 2024

Transforming Customer Insights: The Power of Semantic Search in Modern Call Centers

minutes

Automatic speech recognition transforming call centers and customer service

Nov 13, 2024

The Evolution of Call Centers: How Automatic Speech Recognition is Transforming Customer Service

minutes

Nov 13, 2024

The Evolution of Call Centers: How Automatic Speech Recognition is Transforming Customer Service

minutes

Nov 13, 2024

The Evolution of Call Centers: How Automatic Speech Recognition is Transforming Customer Service

minutes

Nov 13, 2024

The Evolution of Call Centers: How Automatic Speech Recognition is Transforming Customer Service

minutes

Nov 3, 2024

How to Use Artificial Intelligence Features to Better Track Your Calls

minutes

Nov 3, 2024

How to Use Artificial Intelligence Features to Better Track Your Calls

minutes

Nov 3, 2024

How to Use Artificial Intelligence Features to Better Track Your Calls

minutes

Nov 3, 2024

How to Use Artificial Intelligence Features to Better Track Your Calls

minutes

AI impact on cloud communications and contact center solutions in 2024

Jan 14, 2024

Navigating the Future: The Transformative Impact of AI on Cloud Communications and Contact Center Solutions in 2024

minutes

Jan 14, 2024

Navigating the Future: The Transformative Impact of AI on Cloud Communications and Contact Center Solutions in 2024

minutes

Jan 14, 2024

Navigating the Future: The Transformative Impact of AI on Cloud Communications and Contact Center Solutions in 2024

minutes

Jan 14, 2024

Navigating the Future: The Transformative Impact of AI on Cloud Communications and Contact Center Solutions in 2024

minutes

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Empower your business for success!

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