The Maqsam Blog
Stay updated with the latest trends in customer experience, AI-driven communication, and industry insights tailored for the MENA region. Explore expert articles, success stories, and actionable tips to enhance your call center strategies with Maqsam’s innovative solutions.
May 17, 2026
Fewer Tabs, Better Calls: How Calo hit a 96% call quality satisfaction score with Maqsam
4
minutes
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Customer Experience
May 10, 2026
The Myth of Limitation: How Arabic AI and Compliance Create Advantage
4
minutes
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Contact Center
Apr 15, 2026
How can contact center analytics improve customer service?
5
minutes
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Analytics
Mar 24, 2026
Automation isn’t coming for your job, it’s coming for your to-do list
4
minutes
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AI
Mar 16, 2026
Why most global contact center software fails in the Arab world
2
minutes
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Contact Center
Mar 12, 2026
Why Arabic is hard for contact center AI
3
minutes
|
Contact Center
Dec 8, 2025
What Is an AI Agent? 8 clear answers to the most common questions
3
minutes
|
AI
Dec 3, 2025
Thrivve’s Leap to Always-On Customer Support with Maqsam’s AI Agent
3
minutes
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Customer Experience
Nov 2, 2025
Smart is in style: Master shopping season with your AI agent
3
minutes
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E-commerce
