The Maqsam Blog
Stay updated with the latest trends in customer experience, AI-driven communication, and industry insights tailored for the MENA region. Explore expert articles, success stories, and actionable tips to enhance your call center strategies with Maqsam’s innovative solutions.
Apr 15, 2026
How can contact center analytics improve customer service?
5
minutes
|
Analytics
Mar 24, 2026
Automation isn’t coming for your job, it’s coming for your to-do list
4
minutes
|
AI
Mar 16, 2026
Why most global contact center software fails in the Arab world
2
minutes
|
Contact Center
Mar 12, 2026
Why Arabic is hard for contact center AI
3
minutes
|
Contact Center
Dec 8, 2025
What Is an AI Agent? 8 clear answers to the most common questions
3
minutes
|
AI
Dec 3, 2025
Thrivve’s Leap to Always-On Customer Support with Maqsam’s AI Agent
3
minutes
|
Customer Experience
Nov 2, 2025
Smart is in style: Master shopping season with your AI agent
3
minutes
|
E-commerce
Sep 14, 2025
Is CX Dead? The future of customer experience in the age of AI
3
minutes
|
Customer Experience
Sep 14, 2025
Why adopt an AI first approach? The future role of AI agents in call centers
2
minutes
|
AI
Jul 31, 2025
4 Key Takeaways from the Virtual Product Launch
3
minutes
|
AI
Jul 25, 2025
5 Reasons Why You Need to Attend Maqsam’s Virtual Product Launch
3
minutes
|
Customer Experience
Jun 29, 2025
AI Meets CX: How Smart Tech is Powering Contact Centers in the MENA Region
3
minutes
|
AI
Mar 20, 2025
Maximizing Productivity During Ramadan: How Maqsam’s AI-Powered Contact Center Can Help!
2
minutes
|
Contact Center
Mar 2, 2025
Eradicating Inefficiencies: How Automation Eliminates Operational Delays
3
minutes
|
AI
Dec 29, 2024
Shopping Season Ready: A Guide to Providing Top Customer Support
3
minutes
|
E-commerce
Dec 5, 2024
Empowering MENA Businesses with Data-Driven Insights through Cloud Telecom Analytics
3
minutes
|
Analytics
Nov 21, 2024
Why Every Business Should Use IVR: Benefits, Features, and Key Considerations
4
minutes
|
Customer Experience
Nov 21, 2024
8 Effective Strategies to Strengthen Your Customer Support Team
2
minutes
|
Customer Experience
Nov 13, 2024
Transforming Customer Insights: The Power of Semantic Search in Modern Call Centers
3
minutes
|
AI
Nov 13, 2024
The Evolution of Call Centers: How Automatic Speech Recognition is Transforming Customer Service
3
minutes
|
AI
Nov 3, 2024
How to Use Artificial Intelligence Features to Better Track Your Calls
5
minutes
|
AI
Jan 14, 2024
Navigating the Future: The Transformative Impact of AI on Cloud Communications and Contact Center Solutions in 2024
5
minutes
|
AI
Apr 15, 2026
How can contact center analytics improve customer service?
5
minutes
|
Analytics
Mar 24, 2026
Automation isn’t coming for your job, it’s coming for your to-do list
4
minutes
|
AI
Mar 16, 2026
Why most global contact center software fails in the Arab world
2
minutes
|
Contact Center
Mar 12, 2026
Why Arabic is hard for contact center AI
3
minutes
|
Contact Center
Dec 8, 2025
What Is an AI Agent? 8 clear answers to the most common questions
3
minutes
|
AI
Dec 3, 2025
Thrivve’s Leap to Always-On Customer Support with Maqsam’s AI Agent
3
minutes
|
Customer Experience
Nov 2, 2025
Smart is in style: Master shopping season with your AI agent
3
minutes
|
E-commerce
Sep 14, 2025
Is CX Dead? The future of customer experience in the age of AI
3
minutes
|
Customer Experience
Sep 14, 2025
Why adopt an AI first approach? The future role of AI agents in call centers
2
minutes
|
AI
Jul 31, 2025
4 Key Takeaways from the Virtual Product Launch
3
minutes
|
AI
Jul 25, 2025
5 Reasons Why You Need to Attend Maqsam’s Virtual Product Launch
3
minutes
|
Customer Experience
Jun 29, 2025
AI Meets CX: How Smart Tech is Powering Contact Centers in the MENA Region
3
minutes
|
AI
Mar 20, 2025
Maximizing Productivity During Ramadan: How Maqsam’s AI-Powered Contact Center Can Help!
2
minutes
|
Contact Center
Mar 2, 2025
Eradicating Inefficiencies: How Automation Eliminates Operational Delays
3
minutes
|
AI
Dec 29, 2024
Shopping Season Ready: A Guide to Providing Top Customer Support
3
minutes
|
E-commerce
Dec 5, 2024
Empowering MENA Businesses with Data-Driven Insights through Cloud Telecom Analytics
3
minutes
|
Analytics
Nov 21, 2024
Why Every Business Should Use IVR: Benefits, Features, and Key Considerations
4
minutes
|
Customer Experience
Nov 21, 2024
8 Effective Strategies to Strengthen Your Customer Support Team
2
minutes
|
Customer Experience
Nov 13, 2024
Transforming Customer Insights: The Power of Semantic Search in Modern Call Centers
3
minutes
|
AI
Nov 13, 2024
The Evolution of Call Centers: How Automatic Speech Recognition is Transforming Customer Service
3
minutes
|
AI
Nov 3, 2024
How to Use Artificial Intelligence Features to Better Track Your Calls
5
minutes
|
AI
Jan 14, 2024
Navigating the Future: The Transformative Impact of AI on Cloud Communications and Contact Center Solutions in 2024
5
minutes
|
AI
Apr 15, 2026
How can contact center analytics improve customer service?
5
minutes
|
Analytics
Mar 24, 2026
Automation isn’t coming for your job, it’s coming for your to-do list
4
minutes
|
AI
Mar 16, 2026
Why most global contact center software fails in the Arab world
2
minutes
|
Contact Center
Mar 12, 2026
Why Arabic is hard for contact center AI
3
minutes
|
Contact Center
Dec 8, 2025
What Is an AI Agent? 8 clear answers to the most common questions
3
minutes
|
AI
Dec 3, 2025
Thrivve’s Leap to Always-On Customer Support with Maqsam’s AI Agent
3
minutes
|
Customer Experience
Nov 2, 2025
Smart is in style: Master shopping season with your AI agent
3
minutes
|
E-commerce
Sep 14, 2025
Is CX Dead? The future of customer experience in the age of AI
3
minutes
|
Customer Experience
Sep 14, 2025
Why adopt an AI first approach? The future role of AI agents in call centers
2
minutes
|
AI
Jul 31, 2025
4 Key Takeaways from the Virtual Product Launch
3
minutes
|
AI
Jul 25, 2025
5 Reasons Why You Need to Attend Maqsam’s Virtual Product Launch
3
minutes
|
Customer Experience
Jun 29, 2025
AI Meets CX: How Smart Tech is Powering Contact Centers in the MENA Region
3
minutes
|
AI
Mar 20, 2025
Maximizing Productivity During Ramadan: How Maqsam’s AI-Powered Contact Center Can Help!
2
minutes
|
Contact Center
Mar 2, 2025
Eradicating Inefficiencies: How Automation Eliminates Operational Delays
3
minutes
|
AI
Dec 29, 2024
Shopping Season Ready: A Guide to Providing Top Customer Support
3
minutes
|
E-commerce
Dec 5, 2024
Empowering MENA Businesses with Data-Driven Insights through Cloud Telecom Analytics
3
minutes
|
Analytics
Nov 21, 2024
Why Every Business Should Use IVR: Benefits, Features, and Key Considerations
4
minutes
|
Customer Experience
Nov 21, 2024
8 Effective Strategies to Strengthen Your Customer Support Team
2
minutes
|
Customer Experience
Nov 13, 2024
Transforming Customer Insights: The Power of Semantic Search in Modern Call Centers
3
minutes
|
AI
Nov 13, 2024
The Evolution of Call Centers: How Automatic Speech Recognition is Transforming Customer Service
3
minutes
|
AI
Nov 3, 2024
How to Use Artificial Intelligence Features to Better Track Your Calls
5
minutes
|
AI
Jan 14, 2024
Navigating the Future: The Transformative Impact of AI on Cloud Communications and Contact Center Solutions in 2024
5
minutes
|
AI
Solutions
Made with ❤️ in MENA
© 2019-2025 Labotic OÜ
Solutions
Made with ❤️ in MENA
© 2019-2025 Labotic OÜ
Solutions
Made with ❤️ in MENA
© 2019-2025 Labotic OÜ
Solutions
Made with ❤️ in MENA
© 2019-2025 Labotic OÜ