WhatsApp communication

Integrate WhatsApp with your Maqsam account to consolidate your agents' workflow, allowing agents to handle both calls and WhatsApp messages within a single platform - boosting engagement, customer support standards and team efficiency all in one.

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WhatsApp communication - contact center software

Provide Messaging Excellence

Connect with customers on their WhatsApp, provide instant support for enhanced satisfaction, and streamline all interactions from one cohesive communication hub.

Direct Communication

Connect with customers on a channel they use daily.

Creative Conversations

Use WhatsApp interactive features to improve your communication strategy.

Messaging Access

Allow users to access WhatsApp and calls on a single platform.

Features you may like

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

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After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

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Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Auto Assignment of WhatsApp Conversations

Keep response times low and improve productivity.

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Auto Assignment of WhatsApp Conversations

Keep response times low and improve productivity.

Learn more