Custom Call Filtration

Effortlessly filter through your calls and find the calls that matter.

Find calls at the intersection of any set of parameters you can think of to uncover specific interactions. Using our call filtration feature, you will be able to pull the list of calls that your team handled that fall within any specific criteria you can think of whether it was about the duration of the call, the time the caller spent in the queue before getting connected to an agent, the direction of the call and many more filtration options.

check out these features

Skill Based and Dynamic Call Routing

Manage your calls by routing them to the right agent depending on the variable you want.

Concurrent Conversations

Simultaneously handle multiple customer interactions with a single number.

Custom Reports

Generate and access custom reports from your data and share them with your team.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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