Custom Call Filtration

Effortlessly filter through your calls and find the calls that matter.

Find calls at the intersection of any set of parameters you can think of to uncover specific interactions. Using our call filtration feature, you will be able to pull the list of calls that your team handled that fall within any specific criteria you can think of whether it was about the duration of the call, the time the caller spent in the queue before getting connected to an agent, the direction of the call and many more filtration options.

check out these features

Auto-tagging Calls

Automatically label incoming or outgoing calls based on predefined tags and criteria.

Fully Customizable Interactive Voice Response (IVR)

Customize and build your own IVR flow that works best for your business and guide your callers through to the designated function.

After Call Work (ACW)

Give your team enough time to finalize any call related matters without missing a new call.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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