Reduce cost and increase operational efficiency with the introduction of artificial intelligence that performs redundant tasks with higher speed.
Empower your team with customer engagement features that are entirely Arabized and conform to the various Arabic dialects.
Enhance team development with real-time training features, monitor calls as they happen and give instant feedback to improve agent performance.
Provide a multichannel approach to support your customers and reach your prospects, calls, WhatsApp and more.
Make informed decisions with advanced reporting that can be customized to match department KPIs.
Easy setup and ready to use in no time
Maqsam System came from a great team. They develop an easy and friendly interface.
Exceptional Customer Service and Perfect Cloud Contact Center Platform
Great Team with Awesome Platform
Maqsam increased the productivity of our teams and made it easier to manage and improve team’s calls.
Easy setup and ready to use in no time
Maqsam System came from a great team. They develop an easy and friendly interface.
Exceptional Customer Service and Perfect Cloud Contact Center Platform
Great Team with Awesome Platform
Maqsam increased the productivity of our teams and made it easier to manage and improve team’s calls.
Easy setup and ready to use in no time
Maqsam System came from a great team. They develop an easy and friendly interface.
Exceptional Customer Service and Perfect Cloud Contact Center Platform
Great Team with Awesome Platform
Maqsam increased the productivity of our teams and made it easier to manage and improve team’s calls.
Easy setup and ready to use in no time
Maqsam System came from a great team. They develop an easy and friendly interface.
Exceptional Customer Service and Perfect Cloud Contact Center Platform
Great Team with Awesome Platform
Maqsam increased the productivity of our teams and made it easier to manage and improve team’s calls.
With our fully customizable IVRs, you can build the IVR flow that works best for your business, it even integrates with your systems through different sets of APIs so we can instruct the IVR to behave in a very customized way according to the response we get from your systems.
Our dashboards provide you with a generous set of insights and information about your team’s performance, but we understand that every business has its own set of requirements; therefore our team will help you build your custom reports covering the needed KPIs and metrics and have it automatically generated at the frequency you wish.
Learn more ›Enjoy calling your customers via local numbers in 200+ cities and benefit from Maqsam's local calling rates while at your desk from anywhere in the world.
Learn more ›Maqsam’s Automatic Speech Recognition technology converts spoken language into written, searchable text, saving you time from shifting through thousands of call recordings. Our Speech-to-Text feature is fueled by a top-tier transcription model, boasting unrivaled accuracy that surpasses even Google and Microsoft.
Try it yourself ›Get native integrations with the leading CRM and Helpdesk solutions to easily integrate your software stack and achieve smooth customer service and sales operations.
You have your in-house built software? Don't worry, we've got you covered. Our API suite allows for flawless integrations.
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"Cross-border customer support is a real pain in our region. Maqsam allows our CX team to reach out with voice to serve them as they deserve to be served."
“Maqsam was an absolute savior for our business. After using internationally renowned solutions for cloud telephony, none have allowed us to fulfill as many quality calls and increase conversions between patients and doctors through our service. Maqsam provided the local infrastructure that dropped our costs by 5X what we were paying.”
"We rely on Maqsam to give us an edge in customer experience. Through Maqsam we were able to launch customer support in new markets with local numbers easily and go live in less than a day. Moreover, leveraging Maqsam’s APIs to integrate with our software empowered POSRocket to deliver seamless experiences via phone and WhatsApp channels."
