Your Contact
Center,
Evolved for the AI Era!
Contact
Center,
AI Era!
An Arabic-first AI agent integrated into the region’s leading customer service software. Be available 24/7, minimize wait times, and transition smoothly to human agents when needed.
Awards & reviews
#First!
The First Arabic AI Agent
Built for MENA. Trained in Arabic. Ready for your customers.
Understands Different Arabic Dialects
Automates More Than 50% of Conversations
Handles Mixed-Language Queries
Offers Smart Escalation to Human Agents
Handles Interruptions Like a Pro
Maintains Accurate and Consistent Responses
Supercharge your call center
Boost Efficiency with AI
Optimize operations and enhance service quality with intelligent features, from accurate AI Agent conversations and proprietary ASR transcriptions to smart call summaries and sentiment analysis that truly understand your customers.
Make Data-Driven Decisions
Track performance in real time, designed for call centers that need smart, scalable and dynamic dashboards and custom reports.
Local numbers, anywhere
Establish a local presence in hundreds of cities worldwide, no infrastructure, no hassle. We make global expansion feel local.
Smarter Call Routing
Design and customize your IVR to direct calls where they matter most.
Benchmark results that prove it
Setting the Standard for Arabic ASR
Our speech recognition model outperforms global players in Arabic accuracy
99.1%
Meta
99.1% picked Maqsam over Meta
97.2%
97.2% picked Maqsam over Google
95.7%
Microsoft
95.7% picked Maqsam over Microsoft
We've got your back!
Connect & Conquer with APIs
Got your own in-house built software? Don't worry, we've got you covered. Our API suite allows for flawless integrations.
Don't think twice
