Coach & Join

Step in and privately whisper to your agents during live calls or join the conversation to solve issues directly with the customer. Gain the ability to offer real-time guidance during live calls, to make sure that every customer exchange is up to par.

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Easily Onboard New Agents

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

Live Listening

Monitor live call queues, join calls, and use the Coach and Join feature to train or intervene as needed.

Live Listening

Monitor live call queues, join calls, and use the Coach and Join feature to train or intervene as needed.

Live Listening

Monitor live call queues, join calls, and use the Coach and Join feature to train or intervene as needed.

Live Listening

Monitor live call queues, join calls, and use the Coach and Join feature to train or intervene as needed.

Easily onboard new joiners

Help new agents gain confidence, learn best practices, and handle calls under supervision.

Easily onboard new joiners

Help new agents gain confidence, learn best practices, and handle calls under supervision.

Easily onboard new joiners

Help new agents gain confidence, learn best practices, and handle calls under supervision.

Easily onboard new joiners

Help new agents gain confidence, learn best practices, and handle calls under supervision.

Remote teams

Keep your remote operations aligned and efficient, ensuring consistent quality and performance across all agents.

Remote teams

Keep your remote operations aligned and efficient, ensuring consistent quality and performance across all agents.

Remote teams

Keep your remote operations aligned and efficient, ensuring consistent quality and performance across all agents.

Remote teams

Keep your remote operations aligned and efficient, ensuring consistent quality and performance across all agents.

Features you may like

Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

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Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

Learn more

Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

Learn more

Keyword Alerts

Stay ahead with real-time keyword alerts that magnify monitoring, allowing for immediate action on critical topics.

Learn more

Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

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Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

Learn more

Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

Learn more

Tracking User Activity

Gain comprehensive oversight of user activities with real-time tracking for more efficient management and better performance across your team.

Learn more

User Management

Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.

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User Management

Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.

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User Management

Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.

Learn more

User Management

Manage user accounts and permissions and monitor performance to ensure a well-organized contact center environment.

Learn more

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Empower your business for success

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Empower your business for success

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Empower your business for success

Try Free Now

Empower your business for success

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