Coach & Join

Step in and privately whisper to your agents during live calls or join the conversation to solve issues directly with the customer. Gain the ability to offer real-time guidance during live calls, to make sure that every customer exchange is up to par.

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Easily Onboard New Agents

Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.

Live Listening

Monitor live call queues, join calls, and use the Coach and Join feature to train or intervene as needed.

Live Listening

Monitor live call queues, join calls, and use the Coach and Join feature to train or intervene as needed.

Live Listening

Monitor live call queues, join calls, and use the Coach and Join feature to train or intervene as needed.

Live Listening

Monitor live call queues, join calls, and use the Coach and Join feature to train or intervene as needed.

Easily onboard new joiners

Help new agents gain confidence, learn best practices, and handle calls under supervision.

Easily onboard new joiners

Help new agents gain confidence, learn best practices, and handle calls under supervision.

Easily onboard new joiners

Help new agents gain confidence, learn best practices, and handle calls under supervision.

Easily onboard new joiners

Help new agents gain confidence, learn best practices, and handle calls under supervision.

Remote teams

Keep your remote operations aligned and efficient, ensuring consistent quality and performance across all agents.

Remote teams

Keep your remote operations aligned and efficient, ensuring consistent quality and performance across all agents.

Remote teams

Keep your remote operations aligned and efficient, ensuring consistent quality and performance across all agents.

Remote teams

Keep your remote operations aligned and efficient, ensuring consistent quality and performance across all agents.

Features you may like

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

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After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

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Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.