Connectivity. Intelligence. Delight.
One customer service software designed to make your call center representatives more familiar with and better connected to your customers, their language, and their needs.
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Why Choose Maqsam’s Customer Service Software?
From Riyadh to Cairo, whether your customer says Salaam or Izayyak, get closer, more familiar, and better prepared to meet their needs, easily and quickly.
Easy setup
Reliable, High-Quality Calls
Accurate Arabic Support
Superior Customer Support
Locally Compliant
The Smarter Path to Your Customers’ Hearts
Maqsam’s AI speaks your language—literally. From Arabic dialects to regional nuances, it understands how you and your customers communicate. Power interactions with precise ASR for accurate transcriptions, efficient summaries, and sentiment analysis to understand your customers more deeply.
Local numbers, anywhere. It’s boundless.
Connect with local numbers in hundreds of cities, and easily expand into new markets. Our platform handles the heavy lifting.
The right match for every call. It's precise.
Respond instantly with an AI Agent, or customize your IVR to route calls to the right person, either way, you’re ready for any scenario
A gold mine of insights. It's actionable.
It’s actionable. Analyze customer trends, team dynamics, and customer service patterns to track and improve every aspect of your support operation.
Add Maqsam’s AI Agent
Easily enable Maqsam’s AI Agent to handle customer inquiries with instant, accurate, Arabic-first responses, while seamlessly escalating to human agents when needed.
Integrate your own AI Agent
Already have your own AI Agent? Don’t worry! Easily plug it into Maqsam’s customer service software to automate voice and messaging interactions.
Real Voices, Real Stories
Connect & Conquer with APIs
Got your own in-house built software? Don't worry, we've got you covered. Our API suite allows for flawless integrations.
