Connectivity. Intelligence. Delight.
One customer service software designed to make your call center representatives more familiar with and better connected to your customers, their language, and their needs.
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Why Choose Maqsam’s Customer Service Software?
From Riyadh to Cairo, whether your customer says Salaam or Izayyak, get closer, more familiar, and better prepared to meet their needs, easily and quickly.
Easy setup
Reliable, High-Quality Calls
Accurate Arabic Support
Superior Customer Support
Locally Compliant
The Smarter Path to Your Customers’ Hearts
Maqsam’s AI speaks your language—literally. From Arabic dialects to regional nuances, it understands how you and your customers communicate. Power interactions with precise ASR for accurate transcriptions, efficient summaries, and sentiment analysis to understand your customers more deeply.
Local numbers, anywhere. It’s boundless.
Connect with local numbers in hundreds of cities, and easily expand into new markets. Our platform handles the heavy lifting.
The right match for every call. It's precise.
Respond instantly with an AI Agent, or customize your IVR to route calls to the right person, either way, you’re ready for any scenario
A gold mine of insights. It's actionable.
It’s actionable. Analyze customer trends, team dynamics, and customer service patterns to track and improve every aspect of your support operation.
Add Maqsam’s AI Agent
Easily enable Maqsam’s AI Agent to handle customer inquiries with instant, accurate, Arabic-first responses, while seamlessly escalating to human agents when needed.
Integrate your own AI Agent
Already have your own AI Agent? Don’t worry! Easily plug it into Maqsam’s customer service software to automate voice and messaging interactions.
Real Voices, Real Stories
Connect & Conquer with APIs
Got your own in-house built software? Don't worry, we've got you covered. Our API suite allows for flawless integrations.
Everything you need to know about Maqsam
Can I use my existing phone numbers using Maqsam’s software?
Yes, you can connect your own telephony lines with your Maqsam account, given that you have the required setup (infrastructure) including SIP trunks, separately you can map your current 9200 or 800 numbers to your Maqsam account directly without any extra hardware.
Do you provide local or international phone numbers?
Yes, Maqsam can provide local and international phone numbers, however compliance requirements may vary from one country to another. Like having local company registrations.
What are the requirements to activate a new DID number?
The requirements differ from one country to another with a bare minimum having a company registration to your business. Other requirements may include authorization letters, proof of address, and other documents.
Do you integrate with CRM systems?
Yes, Maqsam can be integrated natively with multiple CRM systems through ready-made applications without any technical work required from your account admins.
Do you offer open APIs for custom integrations?
Yes, Maqsam offers a full suite of APIs that can be used to integrate your Maqsam account with any internal or third party systems.
Do you integrate with WhatsApp and WhatsApp chatbots?
Maqsam integrates the WhatsApp (Meta Business) API to enable your call center agents to serve WhatsApp conversations within the same Maqsam customer service software. However, WhatsApp chatbot is to be released soon.
Do you provide an omnichannel customer communication solution?
Maqsam offers Voice and WhatsApp (chat) channels natively. However, you can seamlessly integrate your Maqsam account with your CRM or internal systems to leverage an omnichannel communication customer service software.
Do you have a mobile application?
Yes, Maqsam offers a Mobile App for both iOS and Android.
Do you provide an AI agent?
Maqsam offers a native Arabic AI agent (voice) that can be used alongside your call center agents to enhance service levels, decrease waiting times and provide an overall better customer experience. AI agents can be integrated into internal systems for call automation and optimization (Agentic AI).
What AI features does Maqsam offer?
Maqsam offers an advanced AI call analysis suite including call transcription, call summary, call auto-tagging, sentiment analysis and keyword lookup with high Arabic comprehension and accuracy happening automatically post call on your Maqsam’s account call log, separately Maqsam offers an AI Agent product that can do outbound calls, handle inbound calls or do both. AI analysis can be pushed into your internal software through API integrations.
How can I use the reporting and analytics engine?
You can use Maqsam’s report generator to build and customize your own reports with the metrics that you care about or build on top of most common reports templates and schedule these reports to be sent out automatically on a frequency of your choice.
What types of reports are available, and can I customize them?
Maqsam portal offers a collection of historical call dashboards, live control panels and a report generator through which you can customize your own.
What hardware or equipment is required from my side?
The only requirement is a stable internet connection to access your Maqsam account to do/take calls through the Maqsam dialer.
