Preferred Agent

Automatically direct customers to the best agent based on their previous interactions, giving them a personalized, continuous and connected experience.

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Maintaining Connections

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

Personalized Customer Experience

Users who are familiar with a customer’s history can provide more personalized and effective support.

Personalized Customer Experience

Users who are familiar with a customer’s history can provide more personalized and effective support.

Personalized Customer Experience

Users who are familiar with a customer’s history can provide more personalized and effective support.

Personalized Customer Experience

Users who are familiar with a customer’s history can provide more personalized and effective support.

Time-Bound Configuration

Set your preferred agent settings for a specific time period, allowing you to customize how long these preferences remain active.

Time-Bound Configuration

Set your preferred agent settings for a specific time period, allowing you to customize how long these preferences remain active.

Time-Bound Configuration

Set your preferred agent settings for a specific time period, allowing you to customize how long these preferences remain active.

Time-Bound Configuration

Set your preferred agent settings for a specific time period, allowing you to customize how long these preferences remain active.

Flexible Routing Options

Ensure uninterrupted service by implementing alternative routing conditions when a customer’s preferred agent is unavailable.

Flexible Routing Options

Ensure uninterrupted service by implementing alternative routing conditions when a customer’s preferred agent is unavailable.

Flexible Routing Options

Ensure uninterrupted service by implementing alternative routing conditions when a customer’s preferred agent is unavailable.

Flexible Routing Options

Ensure uninterrupted service by implementing alternative routing conditions when a customer’s preferred agent is unavailable.

Features you may like

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.