Preferred Agent

Automatically direct customers to the best agent based on their previous interactions, giving them a personalized, continuous and connected experience.

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Maintaining Connections

Provide convenient interactions with precise call routing that matches customers with their ideal agent, saving time for both team and customer.

Personalized Customer Experience

Users who are familiar with a customer’s history can provide more personalized and effective support.

Personalized Customer Experience

Users who are familiar with a customer’s history can provide more personalized and effective support.

Personalized Customer Experience

Users who are familiar with a customer’s history can provide more personalized and effective support.

Personalized Customer Experience

Users who are familiar with a customer’s history can provide more personalized and effective support.

Time-Bound Configuration

Set your preferred agent settings for a specific time period, allowing you to customize how long these preferences remain active.

Time-Bound Configuration

Set your preferred agent settings for a specific time period, allowing you to customize how long these preferences remain active.

Time-Bound Configuration

Set your preferred agent settings for a specific time period, allowing you to customize how long these preferences remain active.

Time-Bound Configuration

Set your preferred agent settings for a specific time period, allowing you to customize how long these preferences remain active.

Flexible Routing Options

Ensure uninterrupted service by implementing alternative routing conditions when a customer’s preferred agent is unavailable.

Flexible Routing Options

Ensure uninterrupted service by implementing alternative routing conditions when a customer’s preferred agent is unavailable.

Flexible Routing Options

Ensure uninterrupted service by implementing alternative routing conditions when a customer’s preferred agent is unavailable.

Flexible Routing Options

Ensure uninterrupted service by implementing alternative routing conditions when a customer’s preferred agent is unavailable.

Features you may like

Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

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Black Listing

Block access for unwanted interactions, and ease your mind.

Learn more

Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

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Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

Learn more

Call Filtration

Filter calls based on specific keywords to identify and address any issues that need resolution.

Learn more

Call Forwarding

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

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Call Forwarding

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

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Call Forwarding

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

Learn more

Call Forwarding

Stay accessible, boost your inbound call answer rate and make sure no calls are missed.

Learn more

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Empower your business for success

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Empower your business for success

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Empower your business for success

Try Free Now

Empower your business for success

Try Free Now