Phonebook

Build agility across your team by sharing all contact details in one place.

Add contacts for the whole team to identify across your Maqsam account. Greet your customers by their names and gain their loyalty. We understand how important is the privacy of your customers information to you, and therefore we give you the option to restrict your agents from accessing the phonebook details, so they only see the customers names when interacting with them and the phone numbers never gets exposed to your agents

Get the right contact to your right person and never lose a customer

Whitelist, blacklist, and give priority to customers. Customize different IVRs or calling numbers for special contacts.

Priority Contact

Offer your top customers incredible customer service by allowing them to jump the line when they call you and be ready right on hand to service them should they need anything.

check out these features

Sentiment Analysis

Make use of artificial intelligence to get a thorough understanding of the overall sentiment during conversations between your team and customers.

Custom Call Filtration

Effortlessly filter through your calls and find the calls that matter.

Custom Reports

Generate and access custom reports from your data and share them with your team.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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