Phonebook

Build agility across your team by sharing all contact details in one place.

Add contacts for the whole team to identify across your Maqsam account. Greet your customers by their names and gain their loyalty. We understand how important is the privacy of your customers information to you, and therefore we give you the option to restrict your agents from accessing the phonebook details, so they only see the customers names when interacting with them and the phone numbers never gets exposed to your agents

Get the right contact to your right person and never lose a customer

Whitelist, blacklist, and give priority to customers. Customize different IVRs or calling numbers for special contacts.

Priority Contact

Offer your top customers incredible customer service by allowing them to jump the line when they call you and be ready right on hand to service them should they need anything.

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Out of Hours Services

Schedule your out of hours behavior so customers know when you are at service.

Power Dialer

Help sales and support teams dial faster, increase connection rates and reduce manual entry for far more efficiency.

Internal Calls

Easily communicate with team members internally regardless of location and at no additional cost.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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