Customizable Service Level Wait Time

Fine balance and customize service level wait times for a better overall customer experience and efficient workflow, by defining the queue time-limit before calls are escalated or re-routed.

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Tailored Wait Times for Optimal Service

Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.

Performance Evaluation

Evaluate each agent's performance according to the service level wait time eset by the administrator.

Performance Evaluation

Evaluate each agent's performance according to the service level wait time eset by the administrator.

Performance Evaluation

Evaluate each agent's performance according to the service level wait time eset by the administrator.

Performance Evaluation

Evaluate each agent's performance according to the service level wait time eset by the administrator.

Flexible Routing

Adjust wait time settings based on call volume or time of day to ensure calls are routed appropriately and handled efficiently.

Flexible Routing

Adjust wait time settings based on call volume or time of day to ensure calls are routed appropriately and handled efficiently.

Flexible Routing

Adjust wait time settings based on call volume or time of day to ensure calls are routed appropriately and handled efficiently.

Flexible Routing

Adjust wait time settings based on call volume or time of day to ensure calls are routed appropriately and handled efficiently.

Reduced Abandonment

Minimize call abandonment rates by ensuring timely call handling.

Reduced Abandonment

Minimize call abandonment rates by ensuring timely call handling.

Reduced Abandonment

Minimize call abandonment rates by ensuring timely call handling.

Reduced Abandonment

Minimize call abandonment rates by ensuring timely call handling.

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After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

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After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

After Call Work (ACW)

Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

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Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Arabic Support

Enhance user experience by providing comprehensive Arabic language support and AI features that handle different dialects, diacritics, and all complexities of the Arabic language.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

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Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.

Learn more

Auto Call Tagging

Simplify your workflow and upgrade team performance with effortless call organization, saving you valuable time and effort.