Customizable Service Level Wait Time

Fine balance and customize service level wait times for a better overall customer experience and efficient workflow, by defining the queue time-limit before calls are escalated or re-routed.

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Tailored Wait Times for Optimal Service

Set specific thresholds for call wait times to keep call handling running smoothly and minimizing frustration, leading to a more responsive and customer-focused service experience.

Performance Evaluation

Evaluate each agent's performance according to the service level wait time eset by the administrator.

Performance Evaluation

Evaluate each agent's performance according to the service level wait time eset by the administrator.

Performance Evaluation

Evaluate each agent's performance according to the service level wait time eset by the administrator.

Performance Evaluation

Evaluate each agent's performance according to the service level wait time eset by the administrator.

Flexible Routing

Adjust wait time settings based on call volume or time of day to ensure calls are routed appropriately and handled efficiently.

Flexible Routing

Adjust wait time settings based on call volume or time of day to ensure calls are routed appropriately and handled efficiently.

Flexible Routing

Adjust wait time settings based on call volume or time of day to ensure calls are routed appropriately and handled efficiently.

Flexible Routing

Adjust wait time settings based on call volume or time of day to ensure calls are routed appropriately and handled efficiently.

Reduced Abandonment

Minimize call abandonment rates by ensuring timely call handling.

Reduced Abandonment

Minimize call abandonment rates by ensuring timely call handling.

Reduced Abandonment

Minimize call abandonment rates by ensuring timely call handling.

Reduced Abandonment

Minimize call abandonment rates by ensuring timely call handling.

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Browser Notifications

Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.

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Browser Notifications

Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.

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Browser Notifications

Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.

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Browser Notifications

Receive instant alerts while customizing your notification settings to balance between staying informed and avoiding overload, keeping your responses prompt and engagement high.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

Learn more

Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

Learn more

Custom roles & Permissions

Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.

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Out of Hours Service

Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.

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Out of Hours Service

Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.

Learn more

Out of Hours Service

Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.

Learn more

Out of Hours Service

Easily set your operating hours and manage customer expectations with automated responses and clear availability schedules, for both during and outside business hours.

Learn more

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Empower your business for success

Try Free Now

Empower your business for success

Try Free Now

Empower your business for success

Try Free Now