We are the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally.
In the bustling tech landscape of the MENA region, Maqsam's story is one of vision, innovation and a touch of magic. It all began with , Two entrepreneurs, Sinan Taifour and Fouad Jeryes, saw a golden opportunity to redefine customer service in the Arabic-speaking world. Their brainchild, Maqsam, isn’t just another contact center solution—it's a revolution in customer interactions.
Fueled by a dream to make customer service not just functional but extraordinary, Sinan and Fouad knew that in a region rich with cultural diversity and rapid tech growth, businesses needed more than just a way to handle calls. They needed a solution that could speak the language, both literally and figuratively.
As Maqsam grew, so did its ambitions. With local numbers spanning over hundreds of cities, it wasn’t just about expanding reach—it was about making global connectivity feel local.
Today, Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.
