Deliver Exceptional Customer Service
Deliver Exceptional Customer Service
Deliver Exceptional Customer Service
Deliver Exceptional Customer Service
Exceptional customer support begins with making your customers feel heard. Automate routine queries through IVR, ensure relevant call routing when needed, and integrate with your Helpdesk solution for personalized experiences. Leverage AI to streamline operations and enhance customer engagement.
Deliver Exceptional Customer Experience
Deliver Exceptional Customer Experience
Deliver Exceptional Customer Experience
Deliver Exceptional Customer Experience
Provide 24/7 customer support with our IVR (Interactive Voice Response) system, automate responses to common queries, directing calls to the right agent based on predefined rules only when a personal intervention is required. Enhance trust and deliver a localized experience with local numbers available in hundreds of cities worldwide.
Provide 24/7 customer support with our IVR (Interactive Voice Response) system, automate responses to common queries, directing calls to the right agent based on predefined rules only when a personal intervention is required. Enhance trust and deliver a localized experience with local numbers available in hundreds of cities worldwide.
Provide 24/7 customer support with our IVR (Interactive Voice Response) system, automate responses to common queries, directing calls to the right agent based on predefined rules only when a personal intervention is required. Enhance trust and deliver a localized experience with local numbers available in hundreds of cities worldwide.
Gain a Consolidated View of your Work
Gain a Consolidated View of your Work
Gain a Consolidated View of your Work
Gain a Consolidated View of your Work
Make and receive calls without leaving your helpdesk solution through our native integrations. Get all call recordings attached to their respective ticket for easy access and comprehensive records. Automatically create tickets and update them with relevant customer information whenever a call is made, eliminating the need for manual updates.
Make and receive calls without leaving your helpdesk solution through our native integrations. Get all call recordings attached to their respective ticket for easy access and comprehensive records. Automatically create tickets and update them with relevant customer information whenever a call is made, eliminating the need for manual updates.
Make and receive calls without leaving your helpdesk solution through our native integrations. Get all call recordings attached to their respective ticket for easy access and comprehensive records. Automatically create tickets and update them with relevant customer information whenever a call is made, eliminating the need for manual updates.
Speed Up Quality Assurance Procedures with AI
Speed Up Quality Assurance Procedures with AI
Speed Up Quality Assurance Procedures with AI
Speed Up Quality Assurance Procedures with AI
Utilize Maqsam's speech-to-text transcription feature to filter hundreds of call transcripts on certain alarming keywords, identifying key issues without the need to listen to full recordings. With sentiment analysis providing immediate insights into customer sentiments, you can prioritize cases that require urgent attention, streamlining your quality assurance process.
Utilize Maqsam's speech-to-text transcription feature to filter hundreds of call transcripts on certain alarming keywords, identifying key issues without the need to listen to full recordings. With sentiment analysis providing immediate insights into customer sentiments, you can prioritize cases that require urgent attention, streamlining your quality assurance process.
Utilize Maqsam's speech-to-text transcription feature to filter hundreds of call transcripts on certain alarming keywords, identifying key issues without the need to listen to full recordings. With sentiment analysis providing immediate insights into customer sentiments, you can prioritize cases that require urgent attention, streamlining your quality assurance process.
Onboard Newly Joined Support Agents with Ease
Onboard Newly Joined Support Agents with Ease
Onboard Newly Joined Support Agents with Ease
Onboard Newly Joined Support Agents with Ease
Easily onboard new agents with real-time coaching during live calls using our Coach and Join feature. Address escalated cases immediately by whispering guidance to the agent without the customer's knowledge or directly joining the conversation to resolve the issue with the customer.
Easily onboard new agents with real-time coaching during live calls using our Coach and Join feature. Address escalated cases immediately by whispering guidance to the agent without the customer's knowledge or directly joining the conversation to resolve the issue with the customer.
Easily onboard new agents with real-time coaching during live calls using our Coach and Join feature. Address escalated cases immediately by whispering guidance to the agent without the customer's knowledge or directly joining the conversation to resolve the issue with the customer.
Features just for you!
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
Learn more
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
Learn more
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
Learn more
Automatic Speech Recognition (ASR)
Automatically transcribe calls for precise records with speech-to-text conversion, and get easy access to analysis with searchable transcripts for swift responses and effective oversight.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
After Call Work (ACW)
Set aside some time after each call to to constructively complete after-call tasks, without the pressure of rushing to the next call.
Learn more
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ