Out of Hours Services

Schedule your out of hours behavior so customers know when you are at service.

Simply set the operating hours for each of your numbers and specify the behavior you’d like your customers to experience when they reach out to you whether during your working hours or out of hours. You can set templated messages to be sent out or played back when your customers reach out to your numbers whether through Whatsapp messages or phone calls.

No More Waiting On Hold!

Save time by letting your customers know when you're available to take their calls. Whether it's business hours or extended hours, define the open and close times for each of your business days to ensure that you and your team can respond more quickly to customer requests.

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Custom Reports

Generate and access custom reports from your data and share them with your team.

Skill Based and Dynamic Call Routing

Manage your calls by routing them to the right agent depending on the variable you want.

WhatsApp Messaging

Connect Maqsam with your WhatsApp Business and streamline your organization messaging.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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