Maqsam for Supervisors
Maqsam for Supervisors
Maqsam for Supervisors
Maqsam for Supervisors
As a supervisor, your responsibility is to ensure your team runs smoothly and efficiently. Monitor performance, offer coaching, and refine workflows using real-time analytics and call monitoring. Leverage AI to boost team productivity and enhance customer satisfaction.
Gain Instant Insights to Drive Productivity
Gain Instant Insights to Drive Productivity
Gain Instant Insights to Drive Productivity
Gain Instant Insights to Drive Productivity
Ensuring that your team performs at its best requires timely and accurate data. Maqsam’s Live Dashboard provides you with instant insights, such as call volume, response times, and customer satisfaction levels. This allows you to identify trends, spot potential issues, and take immediate action to address any performance gaps. Additionally, take advantage of our custom reports to get metrics customized to your business needs.
Ensuring that your team performs at its best requires timely and accurate data. Maqsam’s Live Dashboard provides you with instant insights, such as call volume, response times, and customer satisfaction levels. This allows you to identify trends, spot potential issues, and take immediate action to address any performance gaps. Additionally, take advantage of our custom reports to get metrics customized to your business needs.
Ensuring that your team performs at its best requires timely and accurate data. Maqsam’s Live Dashboard provides you with instant insights, such as call volume, response times, and customer satisfaction levels. This allows you to identify trends, spot potential issues, and take immediate action to address any performance gaps. Additionally, take advantage of our custom reports to get metrics customized to your business needs.
Enhance Agent Skills Through Real-Time Feedback
Enhance Agent Skills Through Real-Time Feedback
Enhance Agent Skills Through Real-Time Feedback
Enhance Agent Skills Through Real-Time Feedback
Effective coaching is crucial for enhancing your team’s skills and smoothly onboarding new members. With Maqsam’s Coach and Join feature, you can listen to live calls to provide real-time feedback and offer guidance by discreetly whispering to agents without the caller's knowledge. Supervisors can also join the conversation to speak directly with the customer and resolve urgent issues immediately.
Effective coaching is crucial for enhancing your team’s skills and smoothly onboarding new members. With Maqsam’s Coach and Join feature, you can listen to live calls to provide real-time feedback and offer guidance by discreetly whispering to agents without the caller's knowledge. Supervisors can also join the conversation to speak directly with the customer and resolve urgent issues immediately.
Effective coaching is crucial for enhancing your team’s skills and smoothly onboarding new members. With Maqsam’s Coach and Join feature, you can listen to live calls to provide real-time feedback and offer guidance by discreetly whispering to agents without the caller's knowledge. Supervisors can also join the conversation to speak directly with the customer and resolve urgent issues immediately.
Enhance Team Operations for Greater Efficiency
Enhance Team Operations for Greater Efficiency
Enhance Team Operations for Greater Efficiency
Enhance Team Operations for Greater Efficiency
Managing a team often involves juggling multiple tasks and ensuring that workflows are optimized for efficiency. Automate responses to common queries using our customizable Interactive Voice Response (IVR) and leverage speech-to-text transcription for quick analysis of call transcripts. Identify key issues without listening to entire recordings, saving time and improving productivity.
Managing a team often involves juggling multiple tasks and ensuring that workflows are optimized for efficiency. Automate responses to common queries using our customizable Interactive Voice Response (IVR) and leverage speech-to-text transcription for quick analysis of call transcripts. Identify key issues without listening to entire recordings, saving time and improving productivity.
Managing a team often involves juggling multiple tasks and ensuring that workflows are optimized for efficiency. Automate responses to common queries using our customizable Interactive Voice Response (IVR) and leverage speech-to-text transcription for quick analysis of call transcripts. Identify key issues without listening to entire recordings, saving time and improving productivity.
Foster Accountability and Improve Privacy
Foster Accountability and Improve Privacy
Foster Accountability and Improve Privacy
Foster Accountability and Improve Privacy
Define and tailor user roles with precision. By creating unique roles with specific access levels, you can streamline user management and enhance operational flexibility. Ensure that users have the appropriate access to necessary resources, safeguarding sensitive information and improving efficiency.
Define and tailor user roles with precision. By creating unique roles with specific access levels, you can streamline user management and enhance operational flexibility. Ensure that users have the appropriate access to necessary resources, safeguarding sensitive information and improving efficiency.
Define and tailor user roles with precision. By creating unique roles with specific access levels, you can streamline user management and enhance operational flexibility. Ensure that users have the appropriate access to necessary resources, safeguarding sensitive information and improving efficiency.
Features just for you!
Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
Learn more
Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
Learn more
Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
Learn more
Live Dashboards
Track operations instantly, make informed decisions with live data, and maintain transparency with clear visibility into team productivity and customer interactions.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Coach & Join
Easily onboard new hired agents and guide them through conversations, offering instant feedback and assistance.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Interactive Voice Response (IVR)
Customize your IVR to fit your business needs, route calls based on language, department or other criteria and provide customized messages and responses for each route.
Learn more
Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
Learn more
Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
Learn more
Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
Learn more
Custom roles & Permissions
Control access to sensitive information with tailored roles and upgrade your user management system with flexible role assignments.
Learn more
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ
Features
Solutions
Made with ❤️ in MENA
© 2019-2024 Labotic OÜ