Designed for flexibility, ease of use, and accuracy.
If your business have many agents and you find it hard to manage, this API will help you retrieve and control all your agent data. From the number and duration of each call to the activities agent do in the portal. all of that just an API call away.
If you have scheduled calls that you’d like your agents to make, you can utilize our Campaigns feature that will act as your team’s auto-dialer. Using our Audience API you can feed your campaigns with the list of contacts you’d like to dial out for your agents and update it dynamically on the fly without the need to manually update the list or even put it on hold or even stop.
Agents do hundreds of calls daily and they appreciate anything that helps them save seconds here and there, this API Allows to customize requests that initiate calls through Maqsam Dialer automatically.
Bring the Maqsam Dialer into your own platform. It allows you to grant your users instant access to Maqsam directly from within your system without the need for them to login to our Portal. Nevertheless, if they ever needed to access our Portal they can do that normally, but save them time and have them minimize the time they spend on switching between applications.
Using our Calls Log API, you will be able to retrieve all the calls tied to your account alongside all the related data points and information. This is very useful when you have your own system that you’d like to populate with call data or if you have very specific reporting requirements that you need to feed it with these data points.
Our Call Conferencing API allows you to seamlessly conference multiple parties together on a single call with the ability of hiding each party’s number from the other party (call masking) for higher privacy measures. Maqsam’s call conferencing feature makes it easy to start a conference call with your team, prospect or any stakeholder of your business.
Maqsam allows you to have a dynamic IVR, where you can map incoming calls dynamically and instantly to particular internal or external parties. You can specify the agent groups to be assigned to specific options on the IVR, or even play a certain audio file based on the dynamic logic you chose.
Offload your team with automated calls, whether it’s a welcome, a confirmation, a reminder, or a survey call; with our Inquiries API you can trigger automated outgoing calls that play the audio file of your choice and capture the recipient input. Once the call ends our servers will return all the data related to each call to the call back URL you set.
Our Recordings API allows you to directly retrieve the call recording file of any specific call tied to your account. This is extremely helpful if you’d like to attach the call as a reference in your internal system.
If your business requires you to reach out to your customers through SMS, our SMS API is very simple and straightforward and allows you to send out SMSes to your customers regardless if it was a transactional or informational SMS. Our team will also help you set your Sender ID to match your brand name to keep the message relevant to your customers.