No Agent Action Needed

This feature allows the admin to set up the integration once across the organization account without any configuration needed from the agent's sides thus making the integration process smooth and seamless.

Auto Open Contact

Using our Zendesk integration, we will be able to detect incoming calls (whether on Maqsam’s Dialer or Zendesk’s in App Dialer) and pop-up your customer's profile & open a new ticket auto-magically, before your team takes the call.

Ticket Link-back from your Maqsam Account

While you are navigating your Maqsam dashboard, you will be a click away from opening the relevant ticket on Zendesk as we link all calls to their corresponding tickets.

Auto Ticket Update

Our integration with Zendesk allows you to auto-update your tickets and avoid manual work. All related data will be automatically added to the corresponding ticket which will keep your tickets up to date all the time.

Auto Ticket Creation

This feature will automatically create a ticket on Zendesk’s side with each incoming or outgoing call passing through your Maqsam account. All call details will be logged and added to the ticket enabling your team to access the information from one place on the fly.

Auto Add Recordings

With our Zendesk integration, all of your recorded calls will be added to your Zendesk account and listed in your customer’s records automatically. The whole team will have full visibility on your interactions with your customers.

Auto Login

You can increase your team’s efficiency by saving them time with the auto login feature, as well as having quick, easy access to contacts' profiles beforehand to better personalize their experience.

Click to Dial

Click to Dial is a fast, easy and secure way that allows you to make all of your outbound calls in a matter of a click. It makes your team’s life easier by enabling them to make calls intuitively from within your CRM and Helpdesk tool, saving time and effort.

In App Dialer

Maqsam Dialer is a full featured in-app dialer that allows you to make and receive calls without leaving Zendesk. It's super easy to set up and will give your team the best experience and empower them to deliver great results.