No Agent Action Needed

This feature allows the admin to set up the integration once across the organization account without any configuration needed from the agent's sides thus making the integration process smooth and seamless.

Auto Ticketing Update

Our Zoho Integration auto-updates your CRM tickets and allow your team to avoid manual work. With this feature, the data is sent automatically for you. This means your tickets are always up to date.

Auto Activity Creation

This feature will automatically create activity under your customer’s record within Zoho CRM for each incoming or outgoing call. All call details will be logged and added to the activity enabling your team to access the information from one place on the fly.

Auto Add Recordings

With Zoho CRM and Maqsam’s integration, all of your recorded calls will be added to your CRM and listed in your customer’s records automatically. The whole team will have full visibility on your interactions with your customers and potential customers.

Click to Dial

Click to Dial is a fast, easy and secure way that allows you to make all of your outbound calls in a matter of a click. It makes your team’s life easier by enabling them to make calls intuitively from within your CRM and Helpdesk tool, saving time and effort.

In App Dialer

Maqsam Dialer is a full featured in-app dialer that allows you to make calls without leaving your Zoho CRM account. It's super easy to set up and will give your users the best experience and deliver great results.