Why adopt an AI first approach? The future role of AI agents in call centers

It’s inevitable. AI is here to stay. The future of just about everything is in AI, that much is clear. 

AI agents can answer most queries

• Accurately

• Instantly

• 24/7

• …and in any language (or dialect)

And most importantly, AI agents free up your customer service representatives to focus on more challenging cases or tasks.

But how can your call center evolve to keep up with, or even outpace, future trends? 

That’s where Maqsam comes in to lead the way…

Service-as-a-Software?

Yeah, yeah, yeah…

That’s the term for companies that sell "seats" for software used by humans to get work done; and it needs some revamping, because the next step was to build software that gets the job done instead of the humans who used to buy the seats.

So it’s Service-as-a-Software??

Closer…

But the focus with this term isn't just on the product, but on the actual value the customer receives from the first interaction.

Labor-as-a-service

That’s the one!

Because Artificial intelligence doesn't operate in the seat... it replaces it entirely. And that’s what we’re doing at Maqsam.

We’re not trying to sell seats for employees to work in, we are building the products that do the work: AI that operates as a whole team — without downtime, and without complaints!

Some of our favorite AI-first tech:

• The First Arabic Phonebot

• Speech-to-Text (Automatic Speech Recognition)

• Auto Call Tagging

• Sentiment Analysis

• Intelligent Keyword Search

• Call Summaries

And all these features are built on understanding the nuances of different Arabic dialects in detail, including Gulf, Egyptian, Levantine, and Moroccan.

Our power lies in our language.

But most AI tools still fail to understand and converse with customers in their native tongue.

You lose customers when they feel misunderstood or uninformed, and poor AI = poor customer experiences.

Meet our phonebot! Helping you achieve faster and smarter customer service.

All you need and more, at a fraction of the cost. 

Say goodbye to:

• Training costs

• Turnover

• Vacations, sick days, and downtime

• Excessive, per-minute fees

And say hello to the future of call center AI!

Request a free bot demo today!