What can Maqsam do for you?

A well-structured contact center setup ensures that customers receive the support they need, seamlessly and without overburdening employees.

1. Smart Scheduling for Efficiency

Our dashboards provide real-time insights into peak activity periods, allowing you to allocate more agents when demand is high and scale down during quieter times, helping you optimize staff efficiency and workload distribution. What does this mean for you? Happier customers, and a healthier work-life balance for your employees. 

2. Custom IVRs to Match Your Business Needs

With Maqsam's intuitive IVR builder, companies can tailor greetings and call flows to align with the spirit of Ramadan, ensuring a relevant and engaging customer experience during the holy month. Whether it's a seasonal welcome message or an update on working hours, businesses can create timely and meaningful interactions that resonate with their customers.

3. Efficient Campaign Management for Ramadan Promotions

Ramadan also offers businesses the ideal opportunity to tap into seasonal promotions and campaigns. With Maqsam’s built-in API campaigns, agents can send out promotional messages via WhatsApp, ensuring timely communication with customers.

4. Call Triggers & Alerts to Keep Fasting Agents Productive

We understand the fatigue that can affect us while we are fasting, so we know how important it is to have the tools in place to support your agents during this time. Maqsam’s smart call triggers and real-time alerts ensure that agents stay on top of important calls, reminders, and escalations, helping them stay productive while on the clock.

5. Remote Work Capabilities

With Maqsam’s cloud-based contact center solution, teams can operate efficiently from anywhere. This flexibility is crucial during Ramadan, and allows your agents to manage their shifts comfortably without being confined to a traditional office setup.

6. Advanced Analytics & Performance Reporting

Our analytical tools and reporting empower managers to track performance, optimize response times, and ensure service levels remain high throughout the month.

Balancing Business Needs with Employee Well-Being

Ramadan is not just about adapting working hours but also about fostering a supportive work culture. By leveraging AI-powered tools, businesses can ensure their teams stay motivated and productive while honoring the spirit of the holy month.

Let’s make this Ramadan a time of ease and productivity. Talk to us today to optimize your contact center operations!