Call Whispering

Drop in on live calls between the customer and agent and coach your agent in real time on the call.

Call whispering is one of the most needed features in any contact center operation, where it allows your supervisors and managers to give real-time advice and feedback to your agents while they are handling calls without allowing your customers to listen to you. This way you are able to provide timely advice or suggestions without interrupting the flow of the conversation. Call whispering is mainly used for coaching and assisting newcomers, as it happens without the other party listening to this part of the conversation which will make your newcomers feel more empowered and confident handling conversations with your customers. Not only helpful for newcomers; call whispering is also helpful for experienced agents in tough situations when they are not confident on how to handle the case they are dealing with.

check out these features

Internal Call Transfer

Let those phones ring. Seamlessly respond to calls by transfering them to another team member.

Custom Call Filtration

Effortlessly filter through your calls and find the calls that matter.

Mobile App

Dial and experience roam free and beyond as you go with Maqsam’s dynamic Mobile App.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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