Call Whispering

Drop in on live calls between the customer and agent and coach your agent in real time on the call.

Call whispering is one of the most needed features in any contact center operation, where it allows your supervisors and managers to give real-time advice and feedback to your agents while they are handling calls without allowing your customers to listen to you. This way you are able to provide timely advice or suggestions without interrupting the flow of the conversation. Call whispering is mainly used for coaching and assisting newcomers, as it happens without the other party listening to this part of the conversation which will make your newcomers feel more empowered and confident handling conversations with your customers. Not only helpful for newcomers; call whispering is also helpful for experienced agents in tough situations when they are not confident on how to handle the case they are dealing with.

check out these features

Fully Customizable Interactive Voice Response (IVR)

Customize and build your own IVR flow that works best for your business and guide your callers through to the designated function.

Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

Concurrent Conversations

Simultaneously handle multiple customer interactions with a single number.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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