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A guide to making the most of the shopping season, from managing high call volumes to engaging customers through WhatsApp and AI.
The shopping season is here, and what a (literal) rush it is!
As customer calls, messages, and orders pile up, staying connected and responsive can be the difference between missed opportunities and record-breaking sales.
There’s no room for doubt about it: your business needs smart communication tools to stay ahead, deliver exceptional experiences, and make this your most successful shopping season yet.
Here’s how Maqsam can help:
Never miss a chance to connect
Peak hours don’t have to mean missed opportunities. Our AI agent comes to the rescue at peak hours and even after hours with the ability to handle FAQs and so much more, scaling as your traffic grows.
Deliver personalized experiences even during your busiest days. Integrate Maqsam with your internal systems to give agents instant access to customer data and interaction history, all from one platform.Build your IVR in minutes
We’ve given you complete control over your own settings. Manage your customer journeys, customize your greetings, create sales messages, and design intuitive call flows to guide customers smoothly to the right destination with just a few clicks in an intuitive drag-and-drop design.
Furthermore, Maqsam’s intelligent call routing and queue management ensure every customer reaches the right agent, every time.
Engage through WhatsApp Campaigns
Send promotions, reminders, or order updates instantly. With suggested replies, your team responds faster, boosts sales, and delivers personal service at scale.
Smarter Shopping Season with AI
This year, take your customer experience to the next level with AI-powered communication from Maqsam:
24/7 intelligent assistance with your AI agent
Automatic call summaries and sentiment analysis for actionable insights
Smart scheduling and reminders to keep every interaction timely
Semantic Search to find any customer request or issue instantly
Make This Shopping Season Count
The holiday rush doesn’t have to be stressful. Whether you’re announcing offers, confirming orders, or supporting customers, Maqsam ensures every interaction is faster, smarter, and more human.
Get started with Maqsam!
Your most successful shopping season starts with Maqsam's customer service software.
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