Pricing Built for Flexibility, Scale, and Economy
Full-stack customer service capabilities, from AI-powered software to fully autonomous agentic AI
Trusted by leading customer service teams across the region
Powerful products and features to support business growth
Customer Service Software
For teams managing inbound and outbound customer interactions.
Web dialer & mobile app
Local phone numbers
Live dashboards & custom reports
AI call transcriptions & summaries
Sentiment analysis
Access to call recordings
Auto-tagging & semantic search
IVR builder with smart call routing
CRM & API integrations
Concurrent calls
WhatsApp messaging
Outbound campaigns
AI Agent
Autonomous AI agents that respond and execute.
Fast setup & deployment
24/7 availability
Customizable AI Agent profiles
Support for 20+ Arabic dialects
Bilingual code-switching (Arabic & English)
Handles inbound and outbound calls
Supports end-to-end workflow automation
Integrates with internal and external systems to take action
Seamless Routing to Human Agents
Advanced reporting and analytics
Flexible deployment & integration
Use our AI Agent seamlessly within Maqsam's customer service software or integrate it independently with your own existing systems. Whether you're starting fresh or enhancing your current setup, our AI adapts effortlessly.
Bring your own bot (BYOB)
Already have your own AI Agent? No worries. Our customer service software lets you integrate your existing bot, so you can enhance your customer experience without rebuilding from scratch.
Transparent pricing structure
No setup fees • No hidden costs • Free trial available
Category
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Per number
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Bring your own carrier (BYOC)
Connect your own SIP or PRI trunk directly to Maqsam's platform. Keep your current carrier contracts and billing relationships while unlocking the full power of our CCaaS features, AI tools, and integrations, no need to switch providers.
Number Mapping
Connect your UAN (9200), or Toll-Free Number (800)? Map it straight to Maqsam's infrastructure and route incoming calls directly to your agents or IVR. Your operator handles the billing, and your number stays yours.
Frequently asked questions (FAQ)
How does usage-based (consumption-based) pricing work?
The pricing model is built on a pre-paid approach, Maqsam clients need to charge their account balance with an initial amount to access the services. Subscriptions will be pro-rated across the days of the month.
Do you offer a free trial?
Yes, we do. The trial period is 7 days, no credit card is required.
Do you offer long term contracts?
Yes, we do offer long term service contracts.
Can I invite other team members during the trial period?
Yes, you can add as many team members as you need.
Do I get credit minutes on the account?
Yes, you get 60 free minutes on the account to test the full customer service software.
Do you charge any setup fees?
Maqsam does not charge any setup fees for the software itself. However, in some cases, certain phone numbers may require an additional setup fee.
