No Agent Action Needed

This feature allows the admin to set up the integration once across the organization account without any configuration needed from the agent's sides thus making the integration process smooth and seamless.

Auto Activity Update

Our integration with Salesforce allows you to auto-update your customers and prospects logs and avoid manual work. All related data will be automatically added to the corresponding contact which will keep your logs up to date all the time.

Auto Add Recordings

With our Salesforce integration, all of your recorded calls will be added to your Salesforce account and listed in your customer’s records automatically. The whole team will have full visibility on your interactions with your customers and prospects.

Auto Activity Creation

This feature will automatically create an activity on Salesforce’s side with each incoming or outgoing call passing through your Maqsam account. All call details will be logged and added to your customer’s log enabling your team to access the information from one place on the fly.

Click to Dial

Click to Dial is a fast, easy and secure way that allows you to make all of your outbound calls in a matter of a click. It makes your team’s life easier by enabling them to make calls intuitively from within your CRM and Helpdesk tool, saving time and effort.

In App Dialer

Maqsam Dialer is a full featured in-app dialer that allows you to make calls without leaving Salesforce. It's super easy to set up and will give your team the best experience and empower them to deliver great results.