No Agent Action Needed

This feature allows the admin to set up the integration once across the organization account without any configuration needed from the agent's sides thus making the integration process smooth and seamless.

Ticket Link-back from your Maqsam Account

While you are navigating your Maqsam dashboard, you will be a click away from opening the relevant ticket on Freshdesk as we link all calls to their corresponding tickets.

Auto Ticketing Update

Our integration with Freshdesk allows you to auto-update your tickets and avoid manual work. All related data will be automatically added to the corresponding ticket which will keep your tickets up to date all the time.

Auto Ticket Creation

This feature will automatically create a ticket on Freshdesk’s side with each incoming or outgoing call passing through your Maqsam account. All call details will be logged and added to your customers’ profile enabling your team to access the information from one place on the fly.

Auto Add Recordings

With our Freshdesk integration, all of your recorded calls will be added to your Freshdesk account and listed in your customer’s records automatically. The whole team will have full visibility on your interactions with your customers and prospects.

Click to Dial

Click to Dial is a fast, easy and secure way that allows you to make all of your outbound calls in a matter of a click. It makes your team’s life easier by enabling them to make calls intuitively from within your CRM and Helpdesk tool, saving time and effort.

In App Dialer

Maqsam Dialer is a full featured in-app dialer that allows you to make and receive calls without leaving Freshdesk. It's super easy to set up and will give your team the best experience and empower them to deliver great results.