Skill Based and Dynamic Call Routing

Manage your calls by routing them to the right agent depending on the variable you want.

With our Skill Based and Dynamic Call Routing feature you can define exactly how you’d like to distribute your incoming calls among different users and groups according to their departments or skills. You can automatically route calls to agents and groups in any specific order that your business requires. Rules can be set according to a lot of different variables such as the day of week, time of day, origin country of the caller or even the exact phone number of the caller and many more!

The Right Interactions To The Right Agents

Send the right incoming calls or messages to the right agents depending on their skills, location or department.

check out these features

Unlimited Call Recordings

No limits, record as many calls as you want.

Call Tagging

Label and organize calls based on important business criteria

Real-Time Call Monitoring

Oversee all your incoming and outgoing traffic flow in real time and identify areas of improvement.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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