Skill Based and Dynamic Call Routing

Manage your calls by routing them to the right agent depending on the variable you want.

With our Skill Based and Dynamic Call Routing feature you can define exactly how you’d like to distribute your incoming calls among different users and groups according to their departments or skills. You can automatically route calls to agents and groups in any specific order that your business requires. Rules can be set according to a lot of different variables such as the day of week, time of day, origin country of the caller or even the exact phone number of the caller and many more!

The Right Interactions To The Right Agents

Send the right incoming calls or messages to the right agents depending on their skills, location or department.

check out these features

Call Whispering

Drop in on live calls between the customer and agent and coach your agent in real time on the call.

Call Transcription

Use keywords to find the right recording without the hassle of going over all your call recordings.

WhatsApp Messaging

Connect Maqsam with your WhatsApp Business and streamline your organization messaging.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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