Real-Time Call Monitoring

Oversee all your incoming and outgoing traffic flow in real time and identify areas of improvement.

Identify agent performance proficiency and deficit and give real time feedback to improve call center quality and attune to customers feedback. Maqsam's powerful coaching and monitoring capabilities give admins immediate visibility into agent performance for identifying mistakes and reversing them quickly so as to better service customer issues and improve calls with prospects.

Listen Into Live Queues

Especially with remote work on the rise, live call supervision is essential. With our Whispering and Barging features you can join calls, intervene, coach and whisper to agents live.

Every Step Of The Call

Better coach your agents and see how they're doing at every step of the call, as well as keep archived records of their interactions for future reference.

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Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

Auto-tagging Calls

Automatically label incoming or outgoing calls based on predefined tags and criteria.

Call Center Intelligence

Make winning decisions with complete insights and metrics from your call center interactions.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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