Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

Want your customers to feel valued? Let them know that you value their time too by assigning their calls auto-magically to their account manager once they call your company number.

Set Relationships By Time

Control how long you want this preference to last. For a say, a week or forever. Implement alternative routing conditions in case their account manager wasn’t available.

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Internal Call Transfer

Let those phones ring. Seamlessly respond to calls by transfering them to another team member.

Out of Hours Services

Schedule your out of hours behavior so customers know when you are at service.

Phonebook

Build agility across your team by sharing all contact details in one place.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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