Call Transcription

Use keywords to find the right recording without the hassle of going over all your call recordings.

Our transcription feature converts all your calls into searchable text, saving you time from sifting through thousands of call recordings. You can also set up keyword alerts that will trigger a notification if a specific word or phrase is mentioned during a call, which can be useful if you would like to be notified (immediately) on certain topics that are being discussed.

check out these features

Concurrent Conversations

Simultaneously handle multiple customer interactions with a single number.

Skill Based and Dynamic Call Routing

Manage your calls by routing them to the right agent depending on the variable you want.

Call Forwarding

Never miss a call by forwarding your incoming calls when you are unavailable.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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