Call Transcription

Use keywords to find the right recording without the hassle of going over all your call recordings.

Our transcription feature converts all your calls into searchable text, saving you time from sifting through thousands of call recordings. You can also set up keyword alerts that will trigger a notification if a specific word or phrase is mentioned during a call, which can be useful if you would like to be notified (immediately) on certain topics that are being discussed.

check out these features

WhatsApp Messaging

Connect Maqsam with your WhatsApp Business and streamline your organization messaging.

Sentiment Analysis

Make use of artificial intelligence to get a thorough understanding of the overall sentiment during conversations between your team and customers.

After Call Work (ACW)

Give your team enough time to finalize any call related matters without missing a new call.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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