Call Transcription

Use keywords to find the right recording without the hassle of going over all your call recordings.

Our transcription feature converts all your calls into searchable text, saving you time from sifting through thousands of call recordings. You can also set up keyword alerts that will trigger a notification if a specific word or phrase is mentioned during a call, which can be useful if you would like to be notified (immediately) on certain topics that are being discussed.

check out these features

Call Tagging

Label and organize calls based on important business criteria

Real-Time Call Monitoring

Oversee all your incoming and outgoing traffic flow in real time and identify areas of improvement.

Concurrent Conversations

Simultaneously handle multiple customer interactions with a single number.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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