Call Transcription

Use keywords to find the right recording without the hassle of going over all your call recordings.

Our transcription feature converts all your calls into searchable text, saving you time from sifting through thousands of call recordings. You can also set up keyword alerts that will trigger a notification if a specific word or phrase is mentioned during a call, which can be useful if you would like to be notified (immediately) on certain topics that are being discussed.

check out these features

Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

Mobile App

Dial and experience roam free and beyond as you go with Maqsam’s dynamic Mobile App.

Custom Call Filtration

Effortlessly filter through your calls and find the calls that matter.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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