Contact Center Solution Powered by Arabic AI

Improve customer experience, increase efficiency, and boost revenue through automating customer support and sales tasks
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Trusted by 1000+ Customers, Providing Local Numbers in 200+ Cities

Talabat
BitOasis
Geadia
Syarah
Voga Closet
Sary
Altibbi
Jawaker

Empower Your Business for Success

Boost Efficiency and Cut Costs

Reduce cost and increase operational efficiency with the introduction of artificial intelligence that performs redundant tasks with higher speed.

Tailored Arabized Engagement

Empower your team with customer engagement features that are entirely Arabized and conform to the various Arabic dialects.

Real-Time Training and Feedback

Enhance team development with real-time training features, monitor calls as they happen and give instant feedback to improve agent performance.

Multi-Channel Support

Provide a multichannel approach to support your customers and reach your prospects, calls, WhatsApp and more.

Advanced Reporting and Analytics

Make informed decisions with advanced reporting that can be customized to match department KPIs.

5

Easy setup and ready to use in no time

5

Maqsam System came from a great team. They develop an easy and friendly interface.

5

Exceptional Customer Service and Perfect Cloud Contact Center Platform

5

Great Team with Awesome Platform

5

Maqsam increased the productivity of our teams and made it easier to manage and improve team’s calls.

5

Easy setup and ready to use in no time

5

Maqsam System came from a great team. They develop an easy and friendly interface.

5

Exceptional Customer Service and Perfect Cloud Contact Center Platform

5

Great Team with Awesome Platform

5

Maqsam increased the productivity of our teams and made it easier to manage and improve team’s calls.

5

Easy setup and ready to use in no time

5

Maqsam System came from a great team. They develop an easy and friendly interface.

5

Exceptional Customer Service and Perfect Cloud Contact Center Platform

5

Great Team with Awesome Platform

5

Maqsam increased the productivity of our teams and made it easier to manage and improve team’s calls.

5

Easy setup and ready to use in no time

5

Maqsam System came from a great team. They develop an easy and friendly interface.

5

Exceptional Customer Service and Perfect Cloud Contact Center Platform

5

Great Team with Awesome Platform

5

Maqsam increased the productivity of our teams and made it easier to manage and improve team’s calls.

Fully Customizable Interactive Voice Response (IVR)

With our fully customizable IVRs, you can build the IVR flow that works best for your business, it even integrates with your systems through different sets of APIs so we can instruct the IVR to behave in a very customized way according to the response we get from your systems.

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Build On Insights

Our dashboards provide you with a generous set of insights and information about your team’s performance, but we understand that every business has its own set of requirements; therefore our team will help you build your custom reports covering the needed KPIs and metrics and have it automatically generated at the frequency you wish.

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Get Local Numbers for Your Business in 200+ Cities

Enjoy calling your customers via local numbers in 200+ cities and benefit from Maqsam's local calling rates while at your desk from anywhere in the world.

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Transcribe Calls With High Accuracy Into Searchable Text

Maqsam’s Automatic Speech Recognition technology converts spoken language into written, searchable text, saving you time from shifting through thousands of call recordings. Our Speech-to-Text feature is fueled by a top-tier transcription model, boasting unrivaled accuracy that surpasses even Google and Microsoft.

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Integrate with your favorite tools

Get native integrations with the leading CRM and Helpdesk solutions to easily integrate your software stack and achieve smooth customer service and sales operations.

Zendesk
Zendesk
ZOHO
ZOHO
Salesloft
Salesloft
Salesforce
Salesforce
Pipedrive
Pipedrive
Hubspot
Hubspot

Power Your Business with the Right APIs.

You have your in-house built software? Don't worry, we've got you covered. Our API suite allows for flawless integrations.

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Here's what our clients have to say
Hussam Hammo
CEO & Founder

"Cross-border customer support is a real pain in our region. Maqsam allows our CX team to reach out with voice to serve them as they deserve to be served."

Jalil Allabadi
Founder & CEO

“Maqsam was an absolute savior for our business. After using internationally renowned solutions for cloud telephony, none have allowed us to fulfill as many quality calls and increase conversions between patients and doctors through our service. Maqsam provided the local infrastructure that dropped our costs by 5X what we were paying.”

Wadi Hawi
COO

"We rely on Maqsam to give us an edge in customer experience. Through Maqsam we were able to launch customer support in new markets with local numbers easily and go live in less than a day. Moreover, leveraging Maqsam’s APIs to integrate with our software empowered POSRocket to deliver seamless experiences via phone and WhatsApp channels."

Communication Is The Key To Success: Let's Make It Easy.

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