Internal Call Transfer

Let those phones ring. Seamlessly respond to calls by transfering them to another team member.

Our internal call transfer enables your team to transfer calls internally between each other in case a customer requires attention from a colleague or an agent from another team. This feature works seamlessly and enhances your customers' experience as they don’t need to hang up and call your team again.

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Sentiment Analysis

Make use of artificial intelligence to get a thorough understanding of the overall sentiment during conversations between your team and customers.

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Fully Customizable Interactive Voice Response (IVR)

Customize and build your own IVR flow that works best for your business and guide your callers through to the designated function.

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Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

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Features

Internal Call Transfer

check out these features

Sentiment Analysis

Fully Customizable Interactive Voice Response (IVR)

Prefered Agent

From Customer to Cloud: Everything you need to make Customer Experience smarter.